Avis Car Rental

Don D

Very easy experience and the associate who assisted me was informative, helpful and polite. Extending the rental required me to call, I couldn't do so from the Avis app probably because I initiated the rental from the Uber app (even though the rental had nothing to do with utilizing the Uber platform it was just an option as an Uber customer). I had a slight issue with my billing, a incorrect fee but it was quickly credited at the time of my return. If you are renting with a debit card he was does accept these for payment there is a $200 deposit that's initiated with the total rental fee so beware of that those funds are not available to you until the car is returned. Also it may take about 2 to 3 business days for you to see the total amount that you will charge for the services deducted from your bank account. The car that I had a 2021 Toyota Camry was very nicely equipped, it was clean, and it had wonderful gas mileage as well as plenty of room and I also want to know that I chose the option at $11.99 per day to have the fastpass or the toll service option associated with my rental which gives you the ability to travel all over the bay and pay one fee for bridge toll at $11.99 per day instead of the individual tolls for the bridges which can vary. I will be renting with this particular location to Avis again and if you are looking for a smooth process a quick pick up a quick or drop off and pleasant service I would recommend that you use this location as well.

Matt Bladek

DO NOT GO HERE! YOU WILL REGRET IT! 1) Staff is DISHONEST -- intentionally snuck the vehicle damage waiver paperwork into the billing paperwork without my inspection of the car 2) Not properly staffed, the manager Sam insists on doing everything himself -- if there is more than 1 person there you will WAIT A VERY LONG TIME for your car 3) Car was dirty there was garbage in the console and could tell that it was not properly wiped down, the exterior back window had stains on it and could not see out of it properly. I had to wipe down the car and clean it myself 4 ) The staff will try to charge you as many fees as possible -- due to the delays and problems as described above the staff still started my rental early and not when the car was actually ready, they then charged me for an extra day. When I said I was going to complain, Sam closed the rental and charged me for an extra day. Judging from the numerous negative 1 and 2 star reviews I know that this is not an isolated incident. AVIS corporate, please close this location! It is doing damage to your brand! I will never rent from AVIS because of this experience!

John Kirk

Do not rent here. This rental company is a hoax. They made false charges 5 weeks after I returned the car. They charged $150 as simple cleaning fee! Even though we Walked the car after returning. No honesty shown by this center.

Ursula Cox

Our American traditions teaches us that courteous men allow a woman before a man. Most American men understand this tradition. AVIS foreign women CS personnel seem to put men before women, and see there own people before anyone else no matter who's in line or not. I did not like that. The man stood there while the CS lady argued that I was not first until an American lady (customer) told her the truth, I was first. The foreign man never parted his lips to say... He was was last. If the situation was different, and the man was actually first, I would not have moved my self in front of him. He walked up after me, and saw me standing in line before him. THIS IS NOT GOOD CUSTOMER SERVICE. I believe AVIS counter at the Oakland Metro. Airport can do better than this. This was not mistake. She did not ask: may I help who's next... She called him up ahead of me.