U-Haul Storage of Rogue Valley

grace hernandez

Gary is the worst customer service person ever! Shouldn’t be a manager! Have no respect towards customer and doesn’t accept his employees’ mistakes. Not my fault he’s never there and can’t train his personnel the right way!

Stevie Rae

I was charged $150 for a dolly that was in the truck when it was returned. I reached out multiple times to a Marlon Green who is reportedly the General Manager. Mr. Green stated this was a mistaken charge and the refund would be issued. This was told to me on April 5, 2022. I have yet to receive the refund to my account. It has been over two months that I have been trying to have this issue addressed but for some unknown reason it continues to be ignored even though I've received response emails stating the refund would be issued. Due to this experience I would not recommend using this specific Uhaul location.

Darla Case

My sister was moving to this area from out of state and needed a large, safe, clean and secure place to store her household items. Nick, the manager worked with us and kept us well informed of what unit we had and availability if we wanted an upgrade, which we didn’t need since the unit we had was plenty big enough to store all the household items. Excellent customer service and we feel very comfortable leaving the household items at Storage at Exit 24.

Sways me

Been to this location about 3 times and each time has had more than helpful staff and quick service. We got a hitch put on our subaru outback a few months ago and we appreciated the installer going over everything with us and making sure we knew what our car was capable of.