Kung Fu Tea

Kelsie Cellist Swimmer Pianist

I’m from out of town visiting relatives here. When i had a craving for Boba Tea, I immediately searched the nearest Kung Fu Tea branch ( being a Kung Fu Tea loyal customer) My search led me to this branch. As soon as I entered to give my order, this Korean ( speaking in her own language with the other staff) looking, fair skinned , slim girl ( she said her name was Tong) taking my order was so rude and degrading,I felt that she wasn’t listening when she was taking my order, and i noticed that she had an Airpod in her right ear and her voice was loud! that might be the reason why she couldn’t get my orders correctly. I’ve never had such an experience with any kung fu tea employee. This employee needs to learn her manners! What a shame! I guess , this branch will be my last choice if there will even be a next time…. I won’t be surprised if this branch closes sooner than later, if management doesn't address this issue. ☹️ Reply to Owner: That might be your perception, and no need to upload. Maybe you need to listen to your customers and do something about it instead of just defending your employees. Read the other reviews and consider trying to improve customer service , and value your customers. It might even help you in the end.

Zlata

Horrible customer service. My office has been ordering practically daily. I ordered several drinks with bubbles and jelly. They failed to make sure that the straws were delivered. Without the large straws, it is impossible to drink the contents of the drinks. When I called them and asked for straws, they told me that its not their problem. Very unprofessional.

Annabelle Madamba

i have been going here for a long time but the service here has been going downhill lately. ordered a drink today and it wasn’t completely sealed. it spilled all over my car and in the bag. it’s a simple thing just to double check if …

Matthew Allen

The bar for boba has to be set at Kung Fu Tea. Have been to 3 different states and the quality has remained the same or increased. Taro Milk Tea is amazing and never disappoints. Kung Fu Milk Tea is also very good option. Service is quick. Store is clean and staff are friendly.