El Pollo Loco

Tanisha Wicker

Food at this location is ways hot and fresh. The customer service is great here too. Will be back.

Glen Inokuchi

I've been on a streak of bad experiences at Pollo Locos all over LA. Tonight I arrived and there were 4 people ahead of me. It was busy but not crazy. Unfortunately this location must have been understaffed because after the cashier took the first lady in line's order, the cashier began putting orders together. For both people who ordered ahead of me and online orders about 4 orders or so. Then she ran outside twice to deliver the curbside delivery. The two women at the front of the line began getting upset. They were yelling at the cashier and almost left. They felt ignored, all of the customers in line did. Around 12 minutes of not getting anyone to take their order, they yelled really loud. Then someone out of sight asked what was going on. The cashier explained how the ladies were upset because she couldn't help them. Then a man appeared at the register, he wasn't very happy about it. The two ladies even exclaimed "What did you say ?" Apparently not happy with his answers. Their experience with this man (manager?) was not smooth and easy. I thought this was bad but got worse when I gave my order. I just tried ordering nicely not bringing up the long wait. This person was not nice and didn't apologize for the wait. I tried using the El Pollo app for a coupon and I scanned it and he said OK and ran my credit card. I looked and noticed it didn't give me the discount. Once again not apologetic he shrugged his shoulders and said "you scanned it". I asked a couple more questions if it is not good at his location. He didn't answer. Then I got a little upset at his apathetic attitude. I brought up the 15 minutes of standing in line with no cashier. He gave me $2 back but didn't apologize and rushed me off. This used to be one of my favorite EPL locations, but now I won't go back.

K.

All curbside and pick ups are via drive thru. No point in ordering ahead if have to wait in that massive line where two directions of traffic are flowing in. Half the time they are out of dressing/sauces/ even chicken! Love the chain but this location is a big miss.

fernando ramirez

we placed an order via the mobile app and came in about 10-15 minutes later and the food was not ready. they did not have the salad dressing we ordered nor did they have alternatives either. they were all out of stock on the dressings. we ended up changing our order at the counter. it took a while but the food we did end up getting turned out to be good in the end.