Pizza Hut

Heather Kobs

Will not buy the pizza again to much money and the bread sticks were so hard that we could play basketball with them

My Options

I love the Pizza Hut store on casino they are always friendly my order is always correct and always on time I have never had a problem with them and the employees are always friendly always and that doesn't always happen nowadays at other places

Alex Sanchez

If I could rate zero stars I would. This location does not deserve a star. I Ordered on the online app. My husband noticed on the app at 9:40pm that the app stated my order was delivered at 9:11pm and that’s when we decided to call Pizza Hut. Btw very poor poor customer service. They stated it was delivered when we were suppose to have a contact less delivery. The driver claimed they handed our order to a young male adult which was not the case. Then we spoke to Santiago which is suppose to be the manager who btw was very rude. He kept insisting that it was delivered. Pretty much calling us a liar. I felt like this could have been easily resolved but instead Santiago decided to be rude. He made the call not to refund us our money and suggested to call the customer service number. My husband drove over there which I do not think they expected him to show up since they were not answering their phone. The driver who claimed to have delivered our order apologized because she did not deliver to us. It was an incorrect address and admitted that her manager yelled at her. Doesn’t make sense to yell at someone if he took her word and pretty much denied us our order or refund. Santiago didn’t want to refund my husband the full amount not even the tip that we had included on top of that. He stated that the tip goes to the driver but we never got our order delivered so that should be refunded to. Disgusting attitude not worth dealing with this type of behavior or service. I will not be going back to Pizza Hut again.

Jessica Rendon

Sincerely believe they keep their phone off the hook, have it on silent, in a back room, or simply ignore it. I DO NOT want the customer service line where it takes more time not talking to the right person,(actually no one) I want the store number! Our Food is over an hour late. It would be a great courtesy if they could give their customers a heads up, “ Hey! you’re foods going to be late.” I would have so much more respect for them. I’ve been on the line for so long and as I’m writing this post. They are within a 3 mile radius of us. I’m a very understanding person. Short staff, large orders, it happens! Just inform me. Then, When we received our food, It was cold. These are photos as soon as we got it. Husband dug in instantly cause he was hangry. Now I have to deal with his bad mood the rest of the night. Thanks Pizza Hut for the $50 experience.