Address: 2855 Stevens Creek Blvd Suite 1650, San Jose, CA 95050, USA
Phone: +14083525161
Sunday: 10AM–8PM
Monday: 10AM–9PM
Tuesday: 10AM–9PM
Wednesday: 10AM–9PM
Thursday: 10AM–9PM
Friday: 10AM–9PM
Saturday: 10AM–9PM
Steven An
great in-store service, abhorrent online pick-up experience. I submitted an order the previous night and came at 1PM the next day to pick up my order. The store informed me that they haven't received the order yet and told me to go wait an hour. I asked them how long it takes for the store to receive an online order and they told me 10 minutes. I told them its been 13 hours. They refreshed their terminal again and told me now they see my order. I asked if I could just pick out the items (3 items) and leave, they told me to go shop outside for 10 minutes and come back. I did. When I came back they had my order ready. They checked me out promptly and sent me on my way....with only 2 items. I had to go back and ask why I was short handed. For the prices we're paying for these products I'd expect better service and customer relations. Never again.
Riku Gilman
Amazing staff and quality interactions. A wonderful conversation with one of the employees led me to the confident purchase of a hand balm. Thank you!
Kristi Yang
This is my favorite Aesop store ❤️ all the associates are super patient, passionate and knowledgeable. They are more then willing to take the time to understand your skincare needs and let you try out anything you may be interested in. It is exactly this kind of store experience (and of course awesome products) that makes people wanna keep coming back and become loyal to a brand!
Christine Chand
Not that sure of the associate’s name but he was so sweet! Gave us so many samples and advice about the skincare lines. He helped my friend getting shampoo and conditioning with asking good questions so he can help us even further. Then he helped me pick up some new skincare :) Also, ever once felt any type of pressure to buy anything. He really did create a bomb atmosphere.
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All stores in the United States are currently open for in-store shopping with limited capacity. An appointment is not required.
To our knowledge there is no risk associated with using any Aesop formulation in the manner we prescribe during pregnancy. Aesop is committed to providing accurate information; however, this information is not intended to replace advice from your qualified medical practitioner. We recommend that you speak with your obstetrician or dermatologist should you have any concerns regarding your particular circumstances.
The ‘best before’ measure of your Aesop product is determined by the time of opening. The jar icon on the side of the label indicates the number of months the product will be at its best once open. For example, 12M equals one year from date of opening, 9M equals nine months from date of opening.
Yes, Aesop formulations are gender-neutral.
Many of the ingredients we use are ‘natural’ by definition, but some are not. Since Aesop’s inception, we have been fascinated with the benefits that plant-based products can have for the skin; however, we also appreciate the remarkable results that science can deliver. Accordingly, we choose to incorporate high-quality, scientifically validated and skin-friendly ingredients in our products to perform specific functions, from a selection of reputable sources.
Aesop has never tested its products or ingredients on animals, does not use animal-derived ingredients such as beeswax, honey or lanolin in its formulations, and has never conducted nor commissioned animal testing for any product. In recognition of this, Aesop is included on PETA's cruelty-free and vegan lists and in August 2020 Aesop received Cruelty Free International Leaping Bunny approval.
Aesop products are vegan. No animal-derived ingredients (such as beeswax, honey or lanolin) are used in Aesop products. We are proud to be Cruelty Free International Leaping Bunny approved and to be included on PETA's cruelty-free.
Complimentary sample bundles are included with all online orders. Our Retail Consultants in-store are pleased to provide samples suited to your needs.
Unfortunately, Aesop stores cannot ship items directly to customers. Orders may be placed at aesop.com, with complimentary shipping.
Orders can be placed at aesop.com, with complimentary shipping. Aesop stores cannot ship items directly to customers.
Yes, our Call and Collect service allows you to place an order over the phone, and finalize payment in person during in-store collection. If someone else will be collecting and finalizing the payment, please inform the store when the initial order is placed over the phone. Aesop is also pleased to offer Click and Collect as a swift and convenient alternative to home delivery. Simply place an order at aesop.com and select your preferred store for pickup. Upon collection, you will need to show your order collection email. Should you wish to nominate someone to collect on your behalf, please forward this email to them.
Yes, our Call and Collect service allows you to place an order over the phone, and finalize payment in person during in-store collection. If someone else will be collecting and finalizing the payment, please inform the store when the initial order is placed over the phone. Aesop is also pleased to offer Click and Collect as a swift and convenient alternative to home delivery. Simply place an order at aesop.com and select your preferred store for pickup. Upon collection, you will need to show your order collection email. Should you wish to nominate someone to collect on your behalf, please forward this email to them.
Should you wish to have your order shipped to another country, please select your shipping destination under location preferences at the bottom right of aesop.com. If your preferred destination not available, we recommend exploring ordering Aesop through approved stockists offering international shipping such as Net-A-Porter or Mankind.
We are pleased to offer complimentary FedEx Ground or USPS Priority service, dependent on delivery address. FedEx Standard Overnight is also complimentary for orders over $175, or $20 for orders under $175.
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