Banfield Pet Hospital

Gilbert G Barela

Great place, knowledgeable and caring staff, and a clean well kept facility. Have been to several vets in the past and by far, this is one of the best. Used to be a very SOLID 5 star rating. Lately, it seems way understaffed, check-in's are longer, and service/check-out wait times have almost tripled. Scheduled sn appointment for one shot and was told our dog would receive it from vet tech and we would be in and out. When we arrived, we were told it would be a minimum 2hrs because vet tech was assisting the only doctor with 4 surgeries. Front desk checked with the on-site vet tech and confirmed 2 hour time frame. Then tried to check on status after waiting 5 hours and no one answers the phone. I really like Banfield and hope this is just a one time issue. ***update*** check in and check out have dramatically improved. Don't care for one particular front desk female, she is snooty and condescending.

James Nicholson

Over the last year when we bring our pet to this office ( with a appointment for a Pacific time it takes 2-3 hours) when before half the time was needed for the vet. to determine what needs to be done I just saying better time managing maybe 1-2 les appointments a day!! Except for emergencies

Ant I

Very helpful and friendly staff. I purchased the wellness plan for my dog and they proactively call you to remind you that your dog is due for physical, shots, etc. Great value.

Coco Luna

Super under staffed and over booked. Never book anything on Sunday or the weekend in general. I will be moving to a different banfield from now on. Or just canceling my wellness plan altogether. They are not a discount vet, you can get better personal service from any other vet. They do standard procedures for your pets and don't read over their individual conditions. The vet tech or doctor was supposed to call to discuss treatment, but after 2 hours I called and the vet tech said they already did tests that I never agreed on and are charging me for me. And he was out of breath and stuttering a little. They are overwhelmed. They need a bigger facility or more staff. 1st time I had issues was when they asked me to drop off my 13 year old Addisonian dog in first thing in the morning... and after all day of her sitting in a cage, no one had even seen her when I called at 5pm later that day. That should've been the red flag that stopped me but they promised that it wouldn't happen again. Now I sit in my car waiting for over 2 hours for a shot that takes literally 10 minutes anywhere else. I would not recommend. Had 6 clients in the lobby when the sign says limited to 2.