Banfield Pet Hospital

Susan Hutchison

Here is a good tip....If the Banfield Hospital that you normally use is totally booked then call another location. I called the Chino Hills Benfield Pet Hospital which is located inside of Petsmart. They were wonderful, friendly and kept us informed 😀 while our dog was there. Two 👍👍 up!!

Velvet Petty-Olufemi

Think twice before using Banfield's Chino Hills location. I reordered medication for my pet. They told me it needed approval from the doctor, and that they'd call me the same day to let me know if it was approved. I waited all day, no call. I waited for a telephone call the next morning, still no call. So, I decided to call them. They told me my order had been approved and was ready for pick-up. When I arrived at the pet hospital, they told me they ran out of the medication and I would have to come back again and pick it up. When I asked for something to make up for my time and inconvenience, they said they had no way of making up for wasting my time.Their customer service and support is rapidly changing. Banfield's policy is clearly take the money, complete the transaction and offer poor services.

Vikki Horchar

Have pet health insurance with them & its so worth it. I pay a fraction of the cost for services than I would without it. They're staff is very helpful & they were very caring & gentle with my dog. I highly recommend them.

mannamfrances

This one star review is ONLY for the pink haired Asian girl at the reception at Banfield. She's been rude to me various times and also on the phone for my accent but here's an example, just to explain better: I already dropped my pet off but I had to ask if it was possible to pay my bill already. So this lady got off the phone, I walked closer to the counter and tried to ask my question politely and she just shut me off right away saying in a very, very exageratley angry manner: "Not yet". I wrote shut me off, because she didn't even allow me to speak. Waiting room is empty for a while, still no attention was given to me and my concerns. She then proceeds to help other customers, making various phone calls in the meanwhile. And I'm left waiting for 20 mins until another nice nurse came out to help me. I really hope this review can make Banfield people fire this "person" or at least provide her with a freaking reality check! Rude people shouldn't work with public! Other than this "person", Banfield has always been excellent to me and my pet.