Address: 10660 NW 25th St Suite 104, Doral, FL 33172, USA
Phone: +13055517705
Sunday: Closed
Monday: Closed
Tuesday: 8AM–6PM
Wednesday: 8AM–6PM
Thursday: 8AM–6PM
Friday: 8AM–6PM
Saturday: Closed
Willow Arnold
As a veteran myself, this company is unacceptable in their business practices. THIS COMPANY IS A HOT MESS. Ordered $450 worth of merchandise from BJs Warehouse. It was picked up by AIT the day after shipping notification, from a BJs retail warehouse less than 1 hour from the delivery address. 3 weeks later and 8 calls to BJs, no one knew where the order went, supervisors reached out to AIT transport & logistics MULTIPLE times to find out why the order wasn't delivered despite it being scheduled by BJs over and over again. AIT HAD THE MERCHANDISE BUT WAS NOT DELIVERING IT. BJs didn't want to refund me the money at first because the merchandise had been picked up by AIT 2 DAYS AFTER IT WAS SHIPPED BY BJS, and should've arrived, but finally a BBB complaint AFTER 3 WEEKS OF FIGHTING FOR MY DELIVERY, got BJs executive team to realize there was a big problem. I was finally refunded. I called, emailed, complained, did surveys, anything I could to get AIT to communicate on where our order was PRIOR TO DEMANDING A REFUND. AIT never communicated with me, never responded to BJs no matter how many times the merchant and I tried to figure out what is going on. 48 hours after BJs executive team issued me a refund, suddenly AIT was interested in delivering the merchandise they had in their possession over 3 weeks. NOPE. I told them to take it up with the merchant because I was already refunded for lack of fulfillment. 3 weeks to deliver a few pallets of groceries less than 1 hour from where they picked it up. CLEARLY LOGISTICS ISN'T A STRONG SUIT FOR THIS COMPANY WITH 1 JOB TO DO- LOGISTICS.
Mario S Rodriguez
In and out 1 hour for pick up
Carlos Ochoa
I could not recommend this company’s services at all. Absolutely terrible and irresponsible. I had a delivery in their hands that was delayed over three times and they do not work in any way to try to make up for those delays. Adding to this companies irresponsibility, they take the luxury of not working on the weekends and not making any effort to fix their delayed deliveries. Terrible service, could not recommend.
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No. AIT facilities are not consumer parcel drop-off locations. Please contact your seller/shipper to arrange for returns.
AIT’s logistics professionals are experienced with shipping all types of cargo, from temperature-controlled items such as food and pharmaceuticals to oversized and heavy freight to hazardous materials, including batteries, chemicals, and nuclear waste. For a list of items we do not ship, contact our office for commodity details.
Yes. Across AIT’s many global locations, we have dozens of certifications from multiple organizations, countries, and municipalities, including authorized economic operator status, good distribution practices certification, and many more.
Yes. AIT is a global freight forwarding company with decades of experience handling shipments to all areas of the world. We also offer customs clearance support, including our in-house, licensed customs brokerage team.
Yes. AIT’s expanding global presence includes dozens of locations across North America, as well as Asia and Europe.
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