GIANT

CandieNichole

“We hope you give us another shot” - answer from “owner” LIKE NOOOO. I can’t have my time back so please just refund me my money or offer to reimburse me somehow/someway. Y’all don’t care about us, do you?

Debbie B

Not the best experience. Despite the cake being ordered ahead of time it wasn't ready when we arrived, they didn't have the flavors or colors we asked for (and they didn't call to ask what we'd like instead,) the person working in the bakery asked us to come behind the counter to pick out which of the two options they had available from the case (not what we asked for and it was uncomfortable for a non-worker to be asked to come into the bakery area itself,) and then the worker squeezed out the pictured writing real fast and sent us on our way. Please know that I mean no hate or negativity. I was a grocery manager for years and helped out in the bakery. I know how hard it is, especially now with supply chain issues and how stressed and angry many customers have been over the last couple years. I do want, however, to share my honest experience, and while the people there were really nice, the cake process was not. There should be an actual cake decorator (or someone who has had some training, at least) on hand or special orders should not be taken without letting the customer know that professional decorating isn't available at the time. We would have happily decorated with candles ourselves instead of this. Also, if an order is taken and the bakers discover that the requested cake/color/icing/etc isn't available, they should call and ask the customer what they would prefer instead. Supply issues happen all the time and I think most people would be understanding if a simple courtesy call is placed.

Kathleen Filipiak-Millbrook

Every employee is AMAZINGLY HELPFUL! I had four tired children and needed to get food to make dinner, the employees helped me find the things we were and get us checked out in a timely fashion. A special thank you to Luke in produce, Cameron and Alexis at the cash registers, Jon helping with carts, and Jackie at the customer service desk. The aisle are clean and orderly. The restrooms were impeccable. Great store.

Mr. Turner (Timmy's Dad)

Giant has kept me alive for over 5 years. Need I say more? Yes? Oh, ok, well, the store is always clean and the staff are always friendly. This one guy, I think his name is Brandon or Brendan, is super funny and kind. The robot, Marty, used to be my enemy. I offered it flowers and it rejected them, but we made peace, I think.