United States Postal Service

Greg Hansen

Since moving to San Rafael 5 years ago (couldn’t take Mill Valley traffic any longer) we found the D st. PO to be very professional. Staff are always helpful and time there is not just a transaction. Our non-prof’s PO Box was easy to set up last year. For Intern’l shipping they always help customers to get the best pricing/timing.

Auto Hit

Absolute atrocious useless "customer service" when trying to simply talk to a live person via usps phone numbers!!! They make it nearly impossible with their idiotic maze of circuitous phone tree automatic idiot robot that refuses to simply give us to a real live person to talk to. F-!!!!!!!!

Naima Naz

People are os mean to post office people! I go here all the time and the people who work here are always nice, helpful and bored of my questions but so what? They always help me find the box I need and tell me how to ship my stuff in the cheapest way. And they never laugh at me when I come to pick up a package and they say for the 100th time "there is no pickup here, you have to go to the other location". Darn you USPS tricking me again! I have also never been in line for more than 5 minute here which is pretty spectacular.

Niloufar Lohrasebi

I've been to this post office many times and usually there is always a big line, so I just let the horribly slow service roll off cuz it's the closest to my house and I don't have a car. Today there was no one before me and I was the first costumer, and I was happy until I had the same guy as usual. Usually the same two people working there. I was shipping international and he explained the risk of this and I said I understand and still wanna ship it. He decided to get super negative on me mailing something expensive overseas and then sudden try telling me I can't mail it without tracing priority, then kept bringing things up to stop me from doing it. Then I firmly told him his not being helpful about me trying to ship this item the best way possible no matter how much it costs. He then last minute decided to not authorize my item telling me I need some approval but would not tell me how to go about it and what it even was. I had papers signed up and everything ready to mail and of idea there ended up being a huge line behind me because of it. He then basically kept telling me to go to fed ex and mail something that could have been done there. He didn't wanna deal with it and was just the most negative and unhelpful service I've ever received. By the way, he knew I was on a limited time and didn't have time to go to fed ex. This time was the last straw for me and I will take the bus and go out of my way to go elsewhere.