San Mateo Credit Union

Andrei Aleksandrov

I asked about a car loan over the phone. Operator confirmed that I need to provide SSN, proof of income and proof of identity (passport in my case). Upon arrival to the office, I had a talk with a loan officer for 20 seconds. He asked for a California driver's license, and when I said he only had an international driver's license (issued by another country), he simply said he couldn't approve a car loan. I asked why the person on the phone had not given me this requirement. He said "have a nice day" and fell silent. Very bad customer experience. I just spent money for a taxi and get the information that can be provided over the phone in other places. Please take care that you have all information before visiting the office.

Casimiro Caballero

This branch is the worst Bad customer service. The employees have little to no knowledge. They have no control with the line, they talk to much about personal issues and not about banking and they hold up the lines, from the bank manager to the clerks.

Navaeh Gonzalez

Recently went to get my vehicle refinanced. Great service from Marino who helped schedule my appointment at a time that works best for me. Albert helped me with all the paperwork which was quick and easy. Made the environment feel inviting and was very friendly. Not the greatest parking around this area but the employees make it worth the wait.

Heather Starnes-Logwood

I wanted to take a second and let you know that Chris helped me today on several questions I had for our Non-Profit account. It is service like his that keeps me at SMCU-- just wanted you to know that he was helpful, kind and generous. thanks again for all you do...shout out to Chris:)