Paradise Valley Spas - Jacuzzi® Hot Tubs - Richmond

Noel Johnson

I ordered my hot tub in February 2021 and it still hasn’t arrived. The original arrival date was February 2022, and that date has now been extended four times with a current arrival date of May 20, 2022. Had I known that this would take over a year I would have never ordered the tub because there were other vendors who provided exact dates for delivery. This has been an extremely frustrating process with updates only provided when I call customer service.

Holm Patches

5 stars to my sales person ED MOORE. He was knowledgeable & helpful. He was a factor in my purchase. I will start off saying that I had two unhappy experiences with their competitors. They are poor business people who I do not trust. I was treated rudely by both. I could have had their tub almost immediately but I figured if they will treat me poorly on about a $6000 purchase (they were less than Jacuzzi), what will happen after they have my money & I have a problem? Jacuzzi of course is the name brand. I can trust them. I also trust Ed Moore. We were told that due Covid supply chain issues the wait about be 10-12 months. We waited a little longer. Everyone was polite & responsive. Robert, head of the delivery crew was helpful. We bought the J-315 which is a smaller unit. That is all of the space we had. The purchase was for relaxing sore muscles & not for parties. It was $9000+ when I ordered & $13,000+ today. The manual explains a lot but doesn't explain everything. That is where ED MOORE comes in. I visited him a few times & was a question box. Everything is functioning properly. The jets hit the areas I want them to hit. I know at motels I have found some hot tubs only focus on the lower & mid back & not the shoulders.

Andrea Barberi

They sell it but won't service it well. I've spoken to Rebekah and James and neither has been helpful is solving my issue. My spa has been out of service for a while now and the cold water in it is getting filthy. They charged me for a service they did not complete. Very unprofessional.

Aba Owens

I had the best experience shopping at Paradise Valley Spa's in Richmond. Mr. Leroy the sales person is very knowledgeable and very kind. He helped us determine the type of unit best for our yard. We ended up needing a crane to lift it in and Mr. Leroy was able to refer us to vendor. We now spend many relaxing evenings in our spa.