Address: 13475 Atlantic Blvd, Jacksonville, FL 32225, USA
Phone: +19043942500
Sunday: 10AM–6PM
Monday: 8AM–3PM
Tuesday: 8AM–10PM
Wednesday: 8AM–10PM
Thursday: 8AM–10PM
Friday: 8AM–10PM
Saturday: 8AM–8PM
L K
I have been a member at this club for almost 3 years and more than 50% of the time they cancel appointments same day, sometimes with only 1 hour prior notice. I have now accumulated almost 12 services because I cannot use them fast enough at this location even when I try to book weekly (they accumulate monthly). At some I will cancel my membership, but I have so many services built up and they cancel so often, that I cannot cancel my membership and get all of the services used in the grace period before they expire.
Kylie Hall
Let me tell you why I regret my membership here. Nobody ever answers the phones. Ever. I’ve left voicemails with no call backs on 3 occasions. Each time met with “Oh wow, we usually return calls every half hour”. Today was the last straw. 1 week ago I booked 2 massages for noon on the same day over the phone. We showed up only to be told it was for the following day. 90 minutes before my appt I was called and told 1 of the 2 appts needed to be canceled bc the masseuse called out. I explained their first error, explained it was for an out of town guest and explained they needed to fix it. I was told she needed to call a manager. I proceeded to call back every 2 minutes for 75 minutes, as well as leave 2 voicemails. After we spoke, I had decided it was impractical for me to expect them to accommodate me so I wanted to give an okay to just my cousin keeping her appt. I had to drive 20m to talk to them in person. There was one girl at the desk, a coworker didn’t show up and her manager was not returning her calls. The amount of unprofessional demeanors in this place is really sad considering how much I pay them. It shouldn’t be so hard to talk to someone. Nobody answers the phone even on a good fully staffed day. I once played phone tag 4 times in one day. Save your money, pay for a private masseuse. Every female masseuse i’ve had talks the entire massage and ruins it. Duncan is the only one i’ve seen who keeps his conversation polite and doesn’t ruin the massage. It’s also best tip them on the side in cash as massage envy actually takes a portion of their tip otherwise. This place uses and abuses amazing employees all to earn a buck. These people deserve far more money than massage envy gives them and had I known it was run in such a manner I would have never joined. If you do decide to join, request Duncan or else have the women talk your ear off so much you can enjoy it.
Isabela Niewiara
Sandra was amazing!!! She was attentive, kind & she went above & beyond to make sure my massage was great. Highly recommend!
Michelle T
I've had wonderful massages here and facials. But I would not recommend Kayla to anyone. Ive had several facials with her that have been lacking every time. I recently paid for a Microderm infusion (60 min session) and was escorted out of the room at 28 minutes into my facial. The whole thing was supposed to last 50 minutes and I only spent an actual 23 minutes receiving the service I scheduled. It takes a lot of time and effort for me to even get to these appointments and I'm incredibly disappointed in the service I received.
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Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.
Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.
Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.
Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.
Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.
Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.
Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.
You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.
Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!
Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.
Yes, franchised locations do offer pre-natal massages.
Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.
Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability
Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.
No, Showers are not available at Massage Envy franchised locations.
Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.
Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.
The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.
The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.
First massage is 39.00. Once you join your dues, which is then one massage is 60.00 per month any other massages after the first one in that same month will be 39.00. They expect a tip of 15 percent . I closed my account after 11 years. Too many financial mistakes for me to tolerate anymore.
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