Citrus County Tax Collector

Joanne Mishou

All I want is a copy of my automobile registration. There aren't enough employees to handle the volume of customers. I'm not willing to have another online account and another password/pin to keep up with, so I can't even try to do it online. The offices need to be open from 7 a.m. until 7 p.m. to allow citizens to access offices to take care of business. Employees' hours can be adjusted to cover that 12-hour period. There is absolutely no excuse for the aggravation and distress caused by the inordinately long wait times.

Erik Anthes

My visit today to the Janice Warren run Citrus County Tax Collectors Office in Inverness was appalling. There is clearly a lack of leadership for which the staff and citizens of Citrus County are forced to endure. The lobby was packed beyond capacity with no plan to mitigate a residents wait time. The clerk at the desk was trying her best and is not to blame for what she estimated would be a three plus hour wait time. This is unacceptable and someone with the skills and abilities to innovate this agency needs to be hired immediately. Having been in Tax Collectors Offices in other Florida counties that service larger populations, I can attest this function of government can be better managed and improved upon. No resident or guest that needs the services this office provides should have to encounter such poor performance from government.

sam w

Waited 3 and a half hours!!! A few ladies were in a hurry to do their job. But one I know didn't mind standing around talking while elderly and disabled people sat and waited in pain that grew by the hour and then minute. I know because after 3 hours I was in a lot of pain!!! If all the ladies cared like the few that I saw that wanted to do their job and get people out the door , then there wouldn't of been so many people falling a sleep in their chairs and in so much pain that it wasn't even worth the wait any more. And most were nice but a few were not. Still recovering from the long wait! I guess the lady that didn't mind talking and holding up the few that were trying to hurry, if she had health issues and a lot of pain to deal with, I bet she would wish someone would care about her like the few ladies that actually wanted to help and were friendly and did their job to the best of their ability , even though the one lady was always trying to stop them in their tracks for some office gossip , and hopefully the one lady who was in no hurry to help , I hope you don't find yourself in need , like what if your doctor or the Emergency room people had your attitude when you came in and needed their help? I guess you would be SOL if you were having a heart attack but your doctor ya know he has better things to do like walk around and talk and no big hurry to help save your life, yes the world would be a messed up place if everyone had your attitude, but luckily for you they don't ! just saying , not like your going to start caring now lol but still it would suck to be you if that ever happened!

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We just moved here from the Boston area so we had to change over our licenses. Typically, this is always a long, tedious, process. We were treated by smiling faces that were so pleasant and helpful. The wait wasn't bad, the wait area was comfortable and not hectic in the least. The Rep that helped us, Kimberly, was very helpful and a pleasure to deal with. We were done in no time with our new FL driver licenses. I've always dreaded having to deal with the DMV but wow, this was quite a wonderful change from what I was used to.