Basnett Plumbing, Heating, & AC

Lori Erickson

I have had very good experience with all the employees at Basnett Plumbing. The office staff is helpful and responsive. The technicians have been professional, friendly, knowledgeable and will take the time to answer questions and teach you. They do a very thorough job with the maintenance of our appliances through their maintenance program . They are helpful in trying to find ways to save you money. I have confidence in the company.

Steven L

I had Basnett install a new gas furnace and a/c unit a few years ago. They’ve been serving the units ever since. Service is always prompt and professional and the quality of work is great. I receive a report of the visit and the technician walks me through the work done before leaving. Excellent customer service from start to finish.

Kate Robinson

Technician was nice, courteous but I hadn’t realized it was $69 or $200 for a simple call out with zero work and zero analysis. I had already shut the water off and identified the problem the tech agreed with me quoted me different options for repair all of which were 2 times higher than another technician. Then when I said I would have to think about it I was told it was $69 for 5 mins of his time just to look at what was an obvious issue. Had I known this wasn’t a free consult I’d have never booked this company. Consequently it’s still cheaper to go elsewhere even with paying them $69 for 0 work!

Brian Johnston

Had an issue with my faucet that was installed less than one year ago. From start to finish they got me in quick and took care of the problem for no additional cost. Wayne was great and was super knowledgeable. Great to know they stand behind their work.