Bob’s Discount Furniture and Mattress Store

Kerri Landry

Our sales associate, Traci Leggett, went above and beyond to make sure we were happy with our purchase. She is not only a wealth of information but also since she has an interior designer background, she has an eye for color, textures, etc. I showed her my living room that I want to update, and she gave us incredible feedback about color schemes, fabric, and what furniture would work in our space. Even though we are working with an odd shaped room, she found the perfect genuine leather sectional for us! Businesses are only as good as the sales associates they keep in their ranks. Traci goes the extra mile without putting any pressure on the customer. We will definitely go back to Bob’s Discount Furniture in Warwick simply so we can work with her again. Thank you Traci!

dante mabray

my experience for the most part was quick, painless and the salesman i worked with was great. initially, i walked in and a saleswoman asked me if i was looking for someone............as a black man, i took it as if she thought i didn't belong but i simply ignored her and went to someone who i felt would help me. Another salesman and i had a quick conversation, i paid for the furniture and he gave me a delivery date for 6 days later. I would've given 5 stars except for the sales lady that made the comment when i walked in. Regardless of her intentions, words are powerful, choose them wisely!!!!

DorothyAnnie Al

Annette is amazing!! Very knowledgeable, honest and down to earth. I am new to buying furniture at this capacity so she showed me everything from dining room sets to mattresses and couches and even the outlet, she was very thorough and answered all of my questions, and i had A LOT lol. The other couple members of the staff I interacted with in passing were very nice as well :)

Donna Morgan

Horrible. Will NEVER purchase another item from them. If I could leave less than one star I would. Guys came by to assemble the $1100 bed and most likely discovered they couldn’t do it? Don’t really know what happened there in their minds…probably rushed due to having to meet a quota. Didn’t put the bed together properly at all…screws not in the slats, drawers don’t fit due to bed being uneven due to it not being put together right, pieces not fitted together at all…honestly, never seen such disregard. They bent the “wood” trying to put it together, splintered the wood, broke the little pieces that fit into the legs so they’ll attach properly to the frame, and over all broke it a bunch. I can blame it on the guys doing the assembly but I also blame 100% Bob’s due to what seems like a lack or training or at least figuring out if delivery peeps have mechanical ability? And overworking the employees abs most likely although I don’t know for sure not paying them enough. It’s not really about a language barrier so don’t hate, it’s about mechanical ability. Anyway, called customer service and was spoken to like I have no brain at all. I’ve been to college, I wear glasses, my eyes work, I can see when things haven’t been put together properly so stop trying to minimize what happened in a tone that’s super duper patronizing. Yuck. Also, today is Tuesday. Was given an appointment for Saturday for a bed repair. What’s my kid, who is chronically ill and I said it a million times when I bought the bed that’s she’s having surgery and the sales guy put it in the notes, supposed to do until then? You broke the bed, send someone out to fix it sooner than four days away. Called customer service again to see if I could get better results from another customer tech…was told that no, I can’t have my money back and no, no one can help remove the glorified firewood from my home. You know, it speaks volumes when a company has “goof proof” insurance. I should have picked up on that and either a. expected a problem or b. left the store and bought nothing. The second customer service tech offered me a gift card which I politely declined because she was so super apologetic. The first customer rep did not even care. Anyway, don’t shop here at Bob’s Pretty and Expensive Cardboard that the dudes who are underpaid and overworked will break in your own home for very expensive fees.