Flight Line Inc

Kristina Acampora

WARNING, this company is unreliable and I would ABSOLUTELY NOT recommend them. Flight Line called us while we were on the plane to Boston canceling our reservation to go home. We called them once we landed after receiving the message. They provided no assistance to us to get home. I felt like they didn't even care. I am absolutely irritate. Very poor customer service.

Hannah Hanson

DO not use this service. Booked a round trip from Dascomb Rd Park ride several weeks in advance to Logan to catch an international flight. My ride was over an hour and 20 mins late! I was given conflicting and incorrect information (they use a 3rd party for their call answering service they have next to nothing for information) while waiting for my ride in a panic and when eventually my driver came he told me he literally just got assigned my ride 30 minutes prior. I am very lucky I didn't miss my flight. I was refunded the cost of my reservation; however, they CANCELED my return a few days later saying they no longer do that route which is completely untrue! They just don't want to complete the booking because they refunded my roundtrip (not that I would be comfortable completing the roundtrip reservation regardless). DO not take the chance in using these folks. They used to be a decent car service a few years ago, but it is ENTIRELY different now. I see there is another review from a few weeks ago of someone who had a similar experience from the Dascomb RD pick up. I wished I had seen it. Do yourself a favor and not gamble on this service.

Steve D

We used Flightline to pick us up at our house to get us to Logan for a 6 am flight, and back again. The driver, Andre arrived ten minutes early on the day of our departure. At that point all of us were ready to go and we were out the door on time. Little did I know (because I didn't read) my daughter needed a booster seat in the car on the way there. I asked Andre what we should do and he said they would hold the seat for me at the office until our pickup on 05Mar22. We got the airport on time with no hassle. Similarly on the way home, the driver was the same guy. He had our booster seat with him and was at the airport at the time our plane landed. Again. No complaints on the level of service or promptness of the drivers. The only recommendation I would have - bring your van to the shop to check the back suspension. Those Boston potholes and bumps sound like they're wreaking havoc on your rear suspension.

Loretta Williams

This company has significantly changed over the past year. Will never take again after a recent experience and used to use regularly. On the outbound the car they sent was too small. The driver was very nice and accommodating but the car was way too small for the number of bags I had booked. On the way back, the driver was 45 minutes late and again, the car was too small. He was also extremely rude. We used to always get a van and there was plenty of room, but now they are just using regular 4-door cars.