USA Waste & Recycling

Category: Waste management service

Address: 77 West St, West Hatfield, MA 01088, USA

Phone: +14135874005

Opening hours

Sunday: Closed

Monday: 7AM–5:30PM

Tuesday: 7AM–5:30PM

Wednesday: 7AM–5:30PM

Thursday: 7AM–5:30PM

Friday: 7AM–5:30PM

Saturday: 7:30AM–12PM

Reviews

Yvonne Aldrich

Aug 18, 2022

They are so friendly and nice. Very professional. Would highly recommend them.

Stephen George

Jul 13, 2021

The trash pickup crews are hardworking and professional. The big problem with this company is their failure to provide customers with information about their services. Their website has no information about exactly what services they offer and at what price. After calling several times and getting vague answers, I finally did get them to specify what each kind of service and each size of container costs. Supposedly what we were getting was a change from before although we have been doing everything exactly the same. Apparently that triggered a change in which day they pick up the trash and recycling although they never informed us of this change. They just need to provide customers with the information that any decently run company provides.

Daniel Thibodeau

Nov 30, 2020

Their ability to communicate service schedules has been consistently unreliable. In order to see a pickup schedule, you have to register on their website, which is unprofessionally maintained. Malfunctions of the web site have consistently prevented me from registering, which is in any event an unnecessary requirement just for getting a pickup schedule calendar. (I'm a software professional, so I'm not confused). Changes in scheduling have been poorly communicated. I like the single stream recycling - or would, if it was dependable. The obvious solution is to send out a paper calendar each year and then stick by it. Or make it easily available on their website.

Jill L

Jun 27, 2016

By far the worst company I have ever dealt with, period! Completely incompetent and rude office staff, unpredictable pick ups ( there was zero estimated time frame they got it whenever they wanted to you whichever we can be felt like despite paying for weekly pick up). They couldn't even properly schedule to pick up their own stuff after cancellation. I had to call and then found out that they didn't even schedule it despite telling me last week that they did.

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Questions & Answers

What do I do with used batteries? Electronic equipment? Cardboard boxes with foil lining?

Herbert Gintis | Oct 7, 2021
USA Waste & Recycling | Oct 7, 2021

Hello Herbert. For batteries, you can try contacting your town to see if they collect used batteries, otherwise they would go in the trash. Electronics, if still working, can be donated, or if not working and small enough, can also be put in the trash. For the cardboard with foil lining, if the cardboard and foil can be separated, the cardboard can be recycled and the foil would go in the trash. If it can't be separated, it would need to go in the trash.

If your pick up day is a holiday when will Tash be picked up?

Kathie Kraft | Sep 2, 2021
USA Waste & Recycling | Sep 2, 2021

Hello Kathie. All pickups for the week of Memorial Day will be delayed one day.

Can pallets be dropped off there

Lowell Smith | Sep 3, 2017
USA Waste & Recycling | Sep 3, 2018

We are not a drop off facility. We can rent out dumpsters or do pickups if you call.

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