Stoweflake Mountain Resort & Spa

Karen Lynne Brooks

Very disappointed in this hotel stay. Very moldy smell throughout the entire hotel and room. Thought I was back in the 60’s. Took 5+ mins for the shower to hit warm water and never got any hotter than that. Chairs in room were very uncomfortable and bed was marginal. If you are looking for a “motel-6” experience it will be comparable. Would not recommend this hotel.

Brittany Gray

We had high hopes for a wonderful time. It was an overnight trip for our 1 year anniversary. We arrived and checked in. The person checking us in was Lori and she was not friendly. Upon entering our room there was peeling wall paper, damage to the doors, old holes in the wall from something that had been removed, the curtains were outdated, the carpet was faded and the bed was uncomfortable. Outside of our room the hallways had large water stains on the ceilings, the doors leading into the hotel were unsecured. The outside pool closed at 7p which seems very early for summer and for a resort. The indoor pool was freezing cold. We ended up checking out the same night. Going up to the desk we were dismayed to see Lori again. She was very unhelpful and made no effort to get us a better room. No offer of a refund or anything. As we were leaving we said goodbye and to have a goodnight and she didn't even respond. The next day I called to speak to someone about our experience and was told I could talk to the guest service manager. It turned out to be Lori. I once again expressed our experience and even pointed out that she was unfriendly and unhelpful. She tried to convince me that she had said goodbye and that we were "adamant about checking out and going home" as her reasoning for not offering a different room.

Jennifer Snyder

I chose this hotel due to the location and amenities. Was willing to pay a bit more to have something to do during the off-season. Unfortunately, none of the amenities that they advertised being open, actually were. No pool, no golf, no cafe, and the meditation area was nothing more than brown plants. A little bit of a bait and switch. When I asked for a refund I was told “sorry, no.” Not the best customer service. The pictures on the website are clearly from many years ago since everything is extremely worn out. I’m glad to hear that a major renovation is underway. The hotel has potential to be great.

Ada Perez

The resort had water stains on the ceiling; rugs were very worn and in places ripped and buckled. Charlie B's staff were not very competent. We ordered food for pick up and arrived as advised onlt to wait an additional 40 minutes because the employee didn't know how to read the orders and our order had been ready . Needless to say the food was cold and with no microwave was not very savory.. the hot tub was barely warmer than the indoor pool; the game room was very dirty. I will say that the room was clean though very dated. Paying $270.00 per night...not again.