The Glades at ChampionsGate

Lorri Gaither

When the facility was Merrill Gardens it was one of the finest assisted living communities in Florida. Now that new management has taken over, it's not the same place. Everyone who was wonderful has left, for obvious reasons. Heidi, Stacey, Daniel, Iris, and others. The facility itself is only as good as the staff. The manager on-site is cold and unfriendly, does not seem to have the gift necessary for working for and with seniors. TV service is spotty at best, also not good for seniors! The food? That has changed immensely from what it was! Elderly standing in line with walkers to get their food? This should never be!! Many of the immenities that were the draw for choosing Merrill Gardens are gone, like meal availability! When new management comes in, they should do their VERY best to maintain the standard of care that was working! Improvements needed should be timely, and not cause staff to leave, or residents to be stressed out and disappointed with what has happened to the place they once liked living! I am reaching out to corporate with my complaints. I know I speak for several residents. What about the ones who would never complain? This is very sad and disappointing!

Debby Krueger

Lots of promises given when we took the tour. Everything sounded impressive. Over the last 5 years they've had great staff turnover due to working conditions and vaccine mandates. Many, many many benefits have been eliminated. Mom's health has declined considerably due to constant forced solitary confinement if there is an illness in the building. Mom and other residents are lonely and socially deprived. The facility just came under new ownership. I'm praying things improve. Mom has a friend losing her memory and the staff asked mom to watch over her because THEY are understaffed. Well then, put mom on the payroll!

Colleen Ezzell

For the most part, our experience has been positive. There are some things that irritate us and I'm looking forward to these issues being addressed. 1. The 3-to-a-table rule. This is really a ridiculous rule. If it turns out that only three sit at a table, all well and good, but more than once we turned around and went back to our apartment to eat because we couldn't sit together. 2. No salt and pepper shakers on the tables in the small cafes. It's difficult for some of us to open those little paper packets. The same with the catsup and mustard packets. Bring out bottles for the tables. No one is going to steal them! Also put butter packs on the table at lunch and diinner like is done at breakfast. By the time I get butter for my mashed potatoes, they're no longer not enough to melt the butter. 3.Cell phones turned on in the dining areas. I understand that some residents need their phones with them at all times, but they should be on vibrate or at least turned down low. 4. The kitchen running out of staples - no wheat bread or English muffins? And speaking if muffins, bring back the chocolate muffins! 5. Running out of the offered entre at dinner. We come down to dinner fairly early, not because we're hungry but because our choice might not be available if we're later than 4 pm. 6. The cable service, although I understand that's being addressed. Will we get any of the streaming services like Discovery+ or Disney+? This is all I can think of right now. Some positives are the friendliness of the staff. We get a kick out of Amanda teasingly admonishing some of the residents on their breakfast choices: "Really, you want fried eggs with bacon? Don't you think oatmeal and a fruit cup would be better for you? OK, if eggs and bacon are really what you want. At least you''re getting protein." We all know she's teasing, so no offense taken. Emily is a calming presence at mealtimes. Nothing fazes her. Michael at reception is a gem. Willing to do anything to help residents, always smiling (at least it looks like he's smiling behind his mask!) I think this survey was a good idea; maybe have one every six months or so to see if issues have been addressed. Also, are the results going to be published (anonymously of course!).

jenn s

Professional, friendly staff. Carol and Stacy were amazing helping me navigate me from out of state, transferring my father from Heart of Florida Hospital into his new apartment. The nursing staff is happy, friendly and on top of my father's daily medications. The residents are happy, kind, inclusive and all very happy to be residents, which really made me feel I made the right senior care living choice for Dad. And now in a troubling time of this virus, MG has been amazing adhering to guidelines, I feel he is in safe hands.