Timberline Motel

Category: Motel in Hancock, New York

Address: 30680 NY-17, Hancock, NY 13783, USA

Phone: +16074672042

Reviews

Vickie Willis

Jul 25, 2021

We arrived late from riding motorcycles for 12 hrs. Was the only place we could find to sleep. Owner got us 3 rooms. Thank you. Rooms need more work done inside.

MIKE WITMER

Jul 18, 2021

A zero review would be preferable. Terrible communication by this unprofessional manager. This guy is way beyond rude. If you give him your credit card number be sure to check your account. Absolutely terrible. I am not one to give reviews and am a laid back person but this place is definitely not to be considered when staying in that area. I have been visiting Hancock and Deposit to fish for over twenty years and stayed in several local motels. Any of them are better than dealing with this. By the way this guy let me know that he welcomed my bad review. Crazy.

A Google User

Jul 21, 2019

I would not consider this hotel ever again. When I arrived, the room smelled extremely musty and the toilet did not work properly. I decided not to stay and I was assured by the man at the hotel that I would not be charged. Obviously there is no communication between the man at the hotel and the man handling the reservations, because when I got my credit card statement, it turns out that I was charged. When I called the hotel to explain the situation and get my money back, the man handling reservations was extremely rude and condescending. He called me a liar, saying that I never stopped at the hotel to cancel, and I now have a dispute being handled by my credit card company. What a hassle! Don’t stay here!

Myriem Noussairi Cherif

Aug 3, 2018

One star is too generous for the management of this motel. We booked from overseas 2 months ago over the phone, spoke to Billy, gave him my CC details for confirmation, received an email confirming the booking (after learning that he wasn’t able to call international to confirm- the reason being he didn’t know he had to dial 011 to call overseas) and on the arrival day we are told that he doesn’t remember us, he doesn’t remember getting our cc details and he doesn’t remember sending me an email. When I told him that it was unacceptable and that I had a copy of the email! He had the nerve to say that he was fully booked but had 2 small rooms to offer at 100$ more that’s initial price! One advice - don’t book!!!

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Questions & Answers

Why does it smell like mold and mildew every room you go in here?Why is it infested with vermin and bugs?

Tsw's Exploration & Such | Jan 14, 2020
Sheryl ARNOLD | Jan 15, 2020

It's in the country and that decribes just about everywhere.

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