Banfield Pet Hospital

Daniella Tharp-Wright

Always lovely to my fur babies. They take the time to explain any procedure I may have questions on and follow up with me after to check on my pets.

Tara Barry

Getting out of a contract here is like getting out of a bad marriage. They automatically renew and when you call to cancel, it’s 70 min wait, 56 min wait and goes on and on. They tell you you can use text but then they can’t validate account. After 2 months of trying to get through and an office that can sign you up for plan but not cancel… we are Free. Yet they won’t refund the 2 months of the second year , even though per has never been seen and I didn’t resign .

Sarah Johnson

I never leave reviews, but what I saw here made me want to start! We visited here the other day since we just moved from out of state because I needed to get my husky seen, upon arrival I, and the rest of the store witnessed a customer screaming at the girls at the front desk, get this- for wearing their mask. Absolutely no one in this team was rude to the customer, not even the girls being yelled at. No one raised their voice, they were professional, and level headed, but made sure they would be given the respect that they were giving the customer. The girls at the desk then told the customer that she was complying with her company’s safety standards and doing what she felt was best to help her (the customer) the customer then started yelling about how she would never shop at this pet smart again and an older gentleman kindly stepped in and informed her that she was in fact yelling at a veterinary assistant that doesn’t work for petsmart! The woman stormed off and the girl behind the desk thanked the man, him stepping in really let me know that he obviously values this staff, he was willing to intervene into this extremely dramatic situation this “Karen” was causing to defend this girl, so I KNEW I was leaving my baby in good hands. Anyway, after this all resolved itself and I was checking in the girls were so sweet to me and my baby, they let me know that they had a delay in one of their surgeries so our appointment may take longer than expected. They pet my baby and let her get comfortable with them before attempting to walk her in the back, when she was hesitant the sweet girl got onto the floor with her and simply loved on her until she was ready to follow her again. This truly warmed my heart because regardless of how busy things around her were she took the time to ensure that my pet knew she was safe. Another girl came out and talked to me about basic care of my pet and the reason I was there with here that day, she gave me some basic things the doctor might want to do and assured me they were all loving on her as we spoke, we said our goodbyes and I waited for a phone call to pick her up. They called me with updates and went over any and all updates to our treatment plan. They gave me options and went over each one thoroughly with me and explained them in depth. All of these things happening for me, a complete stranger to them just really makes this experience that much better. You could tell that these people really love their jobs and the pets that they get to see. Keep doing great here banfield, we will be back!

Richard McCourt

I can’t think Banfield Hospital of Jacksonville Beach enough for helping me out today. I woke up this morning and my cat Lily was in a bad state. I didn’t have an appointment and they took her immediately and solved her problems. It meant the world to me as Lily was there for me during Covid during a very dark and depressing time. The thought of losing her was very frightening. Everyone there was so kind, friendly and informative. Thank you for taking the time and finding a place for Lily today and being so kind and compassionate.