Altra Nail Spa

1Life1World1God

The receptionist said yes for availability and to arrive between 5:30pm-5:45pm we arrived at 5:36pm. The receptionist told the nail tech you can go to 4 or 5 (my friend or I). I was closest to the nail tech but she walked right past me not even acknowledging my existence and over to my friend. After my friend's pedicure was already started, I was skipped a second time for another customer at this point I was willing to just leave with my feet incomplete. I started to get up. Once the nail started my pedicure at 6:20pm almost an hour later she said the other lady had "an appointment with a specific nail tech" that is why I was skipped a 2nd time. if that was the case communication goes a long way they could have said that. A group of women were walked over to the dryer but I was left to let my regular polish just "air dry" ! My nail tech didn't want and or care to turn back on the dryers for my feet. So I literally went over and tried to turn the dryer on but couldn't then she turned it on. Regular polish doesn't just dry I am sure she knew this. My friend was told to take her time under the dryer the only difference between my friend and I is, she is Caucasian and I am not. I didn't see the owner or her husband today but instead their nephew, toward the end of the day because I had to wait so long he was pointing and suggesting that we hurry up and pay so the Receptionist could close out after I was skipped and my friend didn't get the gel pedicure she asked for but instead regular polish but it took twice as long. Her polish was layered so thick it couldn't dry after 10 minutes of sitting under the dryer. In 2022 it is not okay to treat people like this to be skipped over, have extremely hot towels placed on my legs then laugh when I let out a small ouch , pedicure was done so rough the massage chair was physically moving and it was off. ( if the cameras were played back anyone could see the chair was actually moving that's how rough it was. I have been a customer since their grand opening but after the pandemic not as often. With the owners not present I felt the difference.

Grace

Absolute worst experience. The girl who did mine was talking about customers in a negative way and using words that were just not appropriate. She also did not say a word to me besides asking what color I wanted. She sped through me and did …We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. Thank you.

autumn coffea

Loved my mani & pedi. UT did an amazing job, took her time, and did exactly what I asked. Atmosphere was quiet & relaxing. Staff was very friendly. Prices were great. $60 for regular pedi & gel mani. Will definitely be back!!WOW. So kind of you. Thank you for your feedback. Have a wonderful day. See you soon.

Laura DuBois

When Altra opened in Woodstown I was impressed. From the decor, the services available and friendly atmosphere. Its been quite some time since I've been there with covid and other life circumstances. I made an appointment for 11 am this …We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our services. We pride ourselves and the high-quality standards we maintain and would like to make things right. Please give us a call back and we can discuss how can we fix it. I appreciate your sympathy. Thank you.