Optum - San Gabriel

T A

First, the phone system is inadequate at this location. It says Press 1 for Primary doctor but no one ever picks up through this option. I've been on hold for more than 30 minutes, multiple times, without no one answering my call before hanging up. You have to Press 2(OBGYN etc) option or 3 to get through to a receptionist. The receptionists or phone screeners are not polite a little rude. They sound hurried and agitated and don't value you as a patient. Plus, you have to pay for parking outside in the lot. I've had issues trying to pay with cash or vice versa with a card. I'm highly considering changing location. The doctors are fine and Dr. Lo is great. The service surrounding them not good.

Eric Nicsinger

Great at changing my out look with accurate blood tests now if I just sleep unmedicated will be happy.