Great American Cookies

Rachel Smith

FINAL REVIEW: Owner contacted me and made things right. She’s really nice, but had some staff issues she was working through. Hopefully things are better now! UPDATE: Emailed corporate, per their reply to my review and got the following email: “We sincerely apologize for your dissatisfaction. Since branded locations are independently owned and operated, your concern is being sent directly to the franchise owner. Because you are important, you can expect a call or email from the franchise owner within the next three to four business days.” — It has been 11 days, or 7 business days, and I have not received any communication from the location owner. Checked their hours and drove nearly 30 minutes, only to find they were completely closed up and gone an hour before their posted closing time. I’ve had a bad experience with their employee being rude in the past as well. Not worth the effort to go.

David Hocutt

Great cookies, great staff, and great customer service! We've been getting cookies from here for the past 19 years!

Sandra Chambers

Pre-ordered, supposed to pick up at 12. Got a call. They made the wrong size. Go at 1:30 to pick up only to find out the design was wrong. Waited for the 3rd cookie to be made and she spells the name wrong and tries to cover it with a blob of icing 🤦🏼‍♀️ Also made it too big for the box so she broke it trying to make it fit 🤷🏼‍♀️ Left at 3 TOTALLY DISAPPOINTED!

Gwen Hawkins

I’m eating a chocolate chip cookie rn and I’m highly disappointed. This is not the warm cookie in the mall you all remember from the 90s and early 2000s lmao this is basically a Walmart bakery cookie. Bought a half dozen-not one cookie was warm. They honestly didn’t taste freshly made today or at least within the last 5+ hours -_- the taste wasn’t even good tbh. You can get the ones in the fridge at the grocery and bake your own at home. I paid almost $10 for a half dozen that are going in the trash after two bites. SHUT THIS PLACE DOWN OR REVAMP, simple.