Hilton Garden Inn Tampa Suncoast Parkway

Sgt Peppers 7642

We usually stay at Comfort Inn but decided to "up our game" on this trip. The problem started when we arrived. They were resealing the asphalt parking lot so a lot of it was blocked off and what few places were left was taken by cars and trucks parking sideways across multiple parking spaces and still others were blocked by orange cones. The second night, the desk attendant told my daughter to park far away in a dark parking lot. Didn't care about the cars parked sideways. Didn't show any compassion to the situation at all. I moved a cone and took a spot. The room was decent. The window gave us a great view of the roof of part of the lower building and side of another part of the building. The beds, in my opinion, were not as comfortable as the other hotels I mentioned. The A/C worked great. The room was cool when we entered and it got cooler very fast. The thermostat had some blown LCD's but you can tell the temperature well enough. The ice machine is right beside the elevator. One curious thing was that the trash bags were just laid across one lip if the trashcans (bathroom and bedroom cans). I mean, even Motel 6 puts the open bags in the cans so they can be used and trash taken out easily, but these trashcans had the new, unopened bags just draped over one rim. Do they expect me to pay more for a room and also open the bags myself? That isn't going to happen. The bathroom had a hanging "barn door" which was cool. The handle to the tub felt loose. I thought it could fall off but it didn't. The water pressure was great. Good hot water. But there was a small sulphur smell to the water. This could be a Florida thing because the water at my in-laws smells and tastes the same so can't hold that against Hilton. My daughter purchased breakfast with the room. NO FREE BREAKFAST? Even Quality Inn has free breakfast. But at least the breakfast here is real eggs which was nice. You can order specially cooked eggs (omelets, over easy, etc.). Browned potatoes, bacon, sausages, bagels, muffins, juices (apple, orange, pink grapefruit). I didn't look at what else was offered. And even though the meal was part of the room deal, when we asked for the omelets, we were brought a bill. It had "complementary" written across it. But 2 omelets was $28? I know it was for the omelets because the second morning we just had the buffet. But apparently the bill was brought for a tip. I think I'll stick with my favorite hotels from now on. With the parking problem and the lack of concern from the desk clerk and the weird thing with the trash bags, it soured me on "fancier" hotels. I'm sorry if the management doesn't like this review, but this was our stay. Don't like not getting rave reviews, fix the problems mentioned.

Aaron Spiess

Great management, great staff, everyone is so friendly and kind. So clean and neat and organized. Stayed for a week and didn't want to leave. Will be going back. Is my #1 hotel to stay at! Love this hotel and the staff. Been to alot of hotels, the staff here makes your stay memorable.

Lynette

Positive: The convenient location, the ability to get a good breakfast and the friendly staff. Negative: We were booked for a 6 day stay and there wasn¿t any cleaning scheduled for 5 days unless we requested it. I feel the room should have been checked every day just to remove and replace used towels and empty the garbage.

Christine Wilkins

This was a staycation to visit family and this hotel deserves more than 5 stars. The pictures don't give it justice. Our room was thoroughly cleaned and I liked that even the remote was sealed with plastic post pandemic. And the receptionist Agnus (something along those lines) was one of the best receptionist I've encountered. From greeting as soon as we walked in and from making sure we were ok each time we crossed paths. And the breakfast was really good buffet style but wish it was free breakfast but 12.94 per person isn't bad either.