Altura Credit Union

Tracy Smith

Always hard to do business. Nothing is easy or convenient. Opening another account. Been with them for over 20 years. Every time I need to deal with a person they may or may not do what you are asking. Anything is going to have a cost. Anything but cash is an “exception”. Free checking is the reason to come and to stay. Nothing else is special. I miss the days of Customer Appreciation days. Luckily needing to go inside doesn’t happen much.

Kim Hudd

Very Rude and not helpful at all. The person I spoke with to find a reamedy to get my down payment back from a car Loan that was returned to the dealer. The Altura representative told me I'm responsible for the loan. Instead of finding a resolution to help in finding a way to resolve my concern, I was told Basically it's your problem. Interest will continue to accrue! Very poor customer Service and very unprofessional the way they talk to their customers. I will not ever get my car loans through Altura again!

Franklin Senekhamphone

SUPER DUPER AMAZING! I've had Altura for a couple of years now, and let me tell you: "I should have never gone to any other banks!" Credit Unions are MAGICAL for life, and Altura set the standard honestly. I had been struggling financially for a while trying to get a new car, and finally I went through the Auto Expert. It wasn't that great because I got a simple Nissan Sentra, but soon after I traded it in for a lovely 2019 Buick Regal Avenir. As you can imagine that monthly payment was HEFTY. A little bit of patience and some trust, and I went through Altura AGAIN about 5 months later to refinance the car that I ACTUALLY wanted. It took me 2 tries to get refinanced because I needed to improve my credit a bit, but it was SO worth it! Not only did they lower my car payment by $250, but they also gave me ALL of the financial amenities for my Car like GAP insurance and my extended Warranty! I was so relieved, I finally caught a break after the disaster that was 2019. Also, I told them that I was going to be starting school soon too, and they just gave me so much peace of mind! Now I can balance a full time job, Part time School, and have some extra pocket change each month! I called over the phone so he probably doesn't work at this specific location, but Caleb Bryant gave me the blessing I had been working for so long to receive! Thank you so much!!!

Carlos Reza (Koollaid)

Altura credit union by far is greatest way to bank. Nothing beats having that local customer service. If there's a Altura credit union in your neighborhood I recommend you go and become part of our banking family!