ATM

Susan Johnston

Stopped to get some cash. Cash machine here gives old, paper thin, torn, taped bills, so went inside. Ghost town, 3 people total in bank. Drive thru closed, one teller. Went up to window. Teller was doing something else so ignored me, and was not friendly. After a few minutes she was available. What kind of customer service is this?

Jannadean Westra

Would love for this Wells Fargo Branch on Blake Lake Blvd, to update their website, hours stated they open at 9 but hours on their door says 10 for Saturday's.. arrived at 11 along with a bunch of other customers and they are closed.. not too happy with this branch. Will continue to visit the 2 Lacey branches. Or make the effort drive to Lakewood or Centralia .

seattle rain82

Let me first state my complaint isnt with this or any particular branch, it is with the company and how it is handling the covid19 forbearance many people are currently on. I was laid off and was told on multiple occasions they would add the missed monthly payments to the end of the loan. I was under that assumption from april 2020 to february 2021. I recently told them i was ready to resume my payments and they said the missed payments would be due at the end of the loan as a large lump sum. I explained i could not afford a payment that big now or at the end of the loan. I was told that is what is being offered and if i didnt sign the documents being sent the account would be considered default. I regret banking with them and would strongly suggest against anyone new making the same mistake. Take your business elsewhere and save the headache of a dishonest company.

kreek Channel

I love this bank! Friendly staff and very helpful. One a stronger note my car broke down yesterday in the drive thru and the teller was patient with me and even had two employee gentleman come out and push me to a safe spot. They care about their customers soo much. Thank you again!