Rite Aid Pharmacy

Legend Cox

Once again bad software takes a stab resulting in minor inconvenience. There was a BOGO half off sale that requires use of the rewards system. After noticing that the total came to the regular price I asked if I could sign up for the rewards program to get the savings. I was handed a slip of paper stating to download and sign up on the app. Didn't have a phone on me, so I asked if they could set it up in-store. The POS computer prompted for a phone number, I entered the phone number, and instead of prompting for signing up for the rewards system it continued to the original sale price. Poor software design results in poor customer experiences. Having another customer behind me I just opted to return the items to the shelf instead.

JaeLyn

I have been coming to this pharmacy for at least 10 years and recently I am strongly considering changing pharmacies. I no longer recieve texts IF and when medicine is ready to be picked up. Medicine is consistently out of stock for one reason or another. The change to the drive thru lane being for covid testing only has caused an immense back up of people in the store. The past 2 months have had to stand in line waiting for my prescriptions for 20+ minutes. I understand these are different times with covid, but the change to this pharmacy is almost impossible to deal with anymore.

Aaliyah Torres

Pharmacy has horrible customer service. I understand that the have a shortage of people however this is affecting all contributors including doctors office’s. I would give 0 stars if possible.

Patrick Kennedy

Extremely nice and caring staff. People need to be more patient with them while understaffed. And people, quit the chit-chatting when you have 10 others waiting behind you.