ATM (Wells Fargo Bank)

J

The young manager does not implement policy among staff.

Enrique Centeno

The customer service provided by Alexus was amazing! I’m glad she assisted me today.

Brendan Kelley

We were told that we needed to schedule an appointment to open a new account. The first available appointment was about a week away. I scheduled an appointment, and have now been waiting over 25 minutes pay that appointment time, still not having been helped. The tellers cannot estimate when the banker will be available for the appointment. This branch will probably close, given the lousy customer service and lack of staff.

Naveed Ahmed

Update: After I messaged them, they refunded the monthly fee. I'm upgrading to 3 stars. Original review: I've dealt with a few different banks. Wells-fargo has been the worst. When my debit card expired they didn't send me a new one. Every bank I've worked with has done this automatically. When I called them to send me a new one, they said I have to come in to request it. During the covid craziness. I want to minimize my exposure and they insist I have to come in for for this. I decided to close my account and transfer my money out. Guess what, they slam a monthly fee and my account is now negative. Guess what, I can come in to pay this. Avoid this bank at all costs. There are plenty of other banks who treat you like a valuable customer.