Hyatt Regency Lisle Near Naperville

Carmelita Taylor

Stayed here for a wedding 4th of July weekend. The hotel staff were nice and accommodating. However, the room itself could use some work. The bathroom was dirty and had hair in shower upon checking in. It made me question the room’s cleanliness. The toilet constantly ran unless you readjusted the handle. The shower drain needed to be unclogged as the water remained in the tub as you showered. Outside of that, I enjoyed my stay.

Stacy Kral

OUR CAR WAS VANDALIZED! I was a guest at the Hyatt Regency in Lisle, Illinois June 9-12. I was in town for my stepdaughter's wedding, down the road at the Morton Arboretum. We had an adjoining room for the night of June 10 for the bride. While we were there, many things were less than desirable, but the worst occurred on my final night there. On Saturday night, June 11, I parked my other daughters' car in the Hyatt parking lot. I parked it in the well lit lot, close to the building, and thought it was a very safe spot. The next morning, the catalytic converter had been stolen and the front hood was damaged. When I reported it to hotel staff, they said they had no liability and could not help me. I was shocked at their complete disregard and lack of concern, they also did not seem a bit surprised. I would have hoped for some empathy, contact information for the police, something. I guess that I should not have been too surprised though as the whole time I was there, the staff seemed unconcerned. Even though the adjoining room was vacant on June 9, (we asked because we thought about getting it early), it was not cleaned and available until 4:30 pm June 10. We told them it was for a bridal party, with an early morning wedding the next day, but that did not seem to matter. We also witnessed other guests arriving after 4 and still not having their room ready. They were offered drinks at the bar, but many needed their rooms. Then we witnessed damage to the number board in one elevator, causing some floors to be inaccessible. The other worst thing we saw was when some guests got stuck in the other elevator and were ringing the bell for some time. They got out, but then that elevator was shut down for a day. All in all, I will never stay there again, and fear to stay at any Hyatt.

Mistic Mods

Room was great but asked for regular coffee 2 times and got decaf both times. Last time we asked they never even came to the room. Also we were supposed to get wedding venue rates and asked multiple times and was told fully booked but groom said they were not. Called sales dept and told the same thing. I wouldn't recommend for the price service should've been better.

Angela Haddad

We had great customer service. The front desk was wonderful. The view from the 10th floor was beautiful with all the trees and pond. We think the beds could be better. If we could suggest, there should be a vent in the bathroom, the shower curtains need to be changed or cleaned because it smelled horrible.