Walgreens

Chaiyan Wong

Called to talk to pharmacy regarding insurance information for a new prescription. Was on hold for over 5 minutes with message saying that the pharmacy was helping other customers. The phone started to ring when it was my turn. The phone was ringing over ten times with no one answer the phone and then the line was disconnected.

Nicole Bowland

Old lady at the register was so rude to my friend and I who just went in to get squishmallows, called us greedy for only buying one. I tried to get her to give me a coupon I had and was trying to show it to her that it was 20% off, she complained about how she couldn’t see my phone and that she’s not allowed to touch it lol, don’t go to work or even accept the job if ur still so afraid of catching covid. Calling your costumers greedy and being mean to them is ridiculous.

Melinda Ramhit

I will never patronize this location again. After 2 months of back and forth to get my insulin covered (which no one at the pharmacy would call my doctor about and spoken matter of fact to me that it was my responsibility) I was told today my insurance still wouldn't cover my meds even though my doctor told me the authorization was submitted and the drug was approved. I hung up the phone on the pharmacy because I was so frustrated being told I should call my insurance. I had the perspection switched to the location on Freedom Plains Rd and they gave me absolutely no issues picking up my meds same day. The level of customer service at this location is poor. I don't wish it on my worst enemy. I went without my insulin for 2 months because this pharmacy couldn't listen or go the extra mile.

David Huynh

I used to be a pharmacy tech at a different Walgreens (which I loved working at) and have been loyal to Walgreens, but this Walgreens was probably one of the worst experiences I have ever had with picking up a prescription. I came in at 12 pm to get a prescription transferred over from a CVS because my doctor sent the prescription over there due to proximity from the office, but I ended up being near the Walgreens anyway. The tech said that it was busy and that it would be handled around 2 pm, which is still pretty long but fair due to the pandemic climate, so I gave her the phone number to the CVS that I wanted it transferred from. Afterwards, I was told by the tech that her colleague was on the phone trying to get in contact with them, and so I went about my day. Giving them more time than anticipated, I decided to call them back at 4:30 pm, expecting it to be more than enough time to call the CVS and have it transferred (given from my experience as a tech, being on hold by another pharmacy would never be more than an hour at most - otherwise, they'd just say to call back or let it ring), and I was told that they forgot about my prescription and that they were too busy. Come on now, "too busy" for MORE than 4 hours and couldn't make a single phone call while they had multiple techs on duty. I've worked as a tech during the early-to-mid stages of the pandemic, and my shifts consisted of me, 1 other tech, and the pharmacist, yet we were able to, at the very least, multitask. It is a shame that the standards of the stores are not consistent.