U.S. Bank Branch

Edith Martinez

I was at US Bank Branch in 2740 N. Grand Ave, Santa Ana CA 92705 yesterday Monday 01, August at 10am. Oscar the only teller available that day was busy assisting a client and Oscar's Manager Cathy Mariano asked me to walk to her desk to help me; She asked me if I was going to make a deposit in cash and I said Yes, she said she was going to help me that day just because she needed cash because she was going to go on vacation and she needed to collect some. I gave her my deposit in the amount of $400 and suddenly she says she is going to accept my deposit as an exception, but that was supposed to bring it in a bag every time make adeposit bigger than $1,000.00 and I said, ok. A few seconds later she she started yelling at me saying " Why are you giving me a deposit slip in the amount of $4,000.00 and you only give $400.00?" and she threw me the deposit slip on her desk. I asked her to please look closely to the deposit slip, she did look at it and she replies " Yes, it says $4,000.00 are you trying to confuse me? You just made me process a deposit in $4,000.00". I was in shock and luckily Oscar walks by and I ask him to please look at my deposit slip and read the amount to her Manager for me, which he did and even looked at her and tells her directly in his own words " Yes, it does say $400.00". The Manager ingnored him and me and answered a phone call instead and did not help me, so I said I was going to wait for Oscar, Since she was accusing me of something even though she was wrong, she did not admitted and did not help me. After like 3-5 minutes after me waiting in line to get help from Oscar the Manager Cathy Mariano says, "OK, if you like I can Re-run it for you?" I said, Thank you, but I'll wait for Oscar. First of all, I wan to say that this is the first time something like this happens and this lady should be a roll model for her staff not the opposit. I was very disappointed because to be honest all the tellers are super nice, specially Oscar Sosa whom I admire because he is a multitask teller and he is always helpful and friendly with all the customers. I have even noticed that every time I go to the branch, most of the clients call him by his name. I hope US Bank can take a look to the cameras and pay more attention to their management!

Mike Scott

Best US Bank there is. Hard working friendly staff!

JAMES RYAN

Manager very rude, no help. Used this branch for over 5 years and this was the first time I needed help. Time to find another branch or a different bank.

Evan White

This branch might as well close. Always has some reason to be closed or have amended hours. Never available when I need it