U.S. Bank Branch

Alex Timm

They don't answer the phone during normal business hours, and if you go in they turn you away because you need to schedule an appointment even though there are no signs anywhere stating that, and you can't call in to make that appointment since they do not answer the phone. So go drive there just to schedule an appointment and then come back when you have your appointment several days later even though people are just sitting around and chatting. Frustrating

Neil Christians

Representative said I couldn’t get information about an account. Came in a few weeks later and…. No problem accessing information. Guess they need better training on their staff

CHIP OFFTHEOLDBLOCK

The drive up is the slowest drive up I've ever been to. As I'm writing this I have been sitting in line for 20 minutes. It's ridiculous. Never been to a bank that was so slow processing drive-thru transactions.Good morning. Thanks for taking the time to leave a review. We're sorry to hear you experienced a long wait during your recent visit to this location. We understand time is precious. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 9422. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

MN flying chair

Told me to "go to a different branch" and all I wanted to do is see my balance and withdrawal some moneyWe’re so sorry for the poor service. Please know we strive for an exceptional experience with each interaction, and we regret that this expectation was not met. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 9507. One of our Ambassadors will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa