U.S. Bank Branch

joe kohnke

The drive up is not accommodating to new vehicles and needs updating. The staff could be more accommodating

Paul Juergens

says its closed everyday...Good morning Paul. Thanks for leaving a review. We’ve adjusted our operations to promote safety. The branch lobby at this location is temporarily closed, however, the drive thru remains open. You can find a list of nearby locations with open lobbies using the Branch Locator at usbank.com or on the U.S. Bank mobile app. Customers can also bank digitally using our website and mobile app, or by calling 800.USBANKS. Take care and stay safe. ^Heather

Shirley Volchko

Their atm eats your cash and then they take 2 weeks to give you any answers. But the employees are great. The bank just sucks.Hello, Shirley. I'm sorry our ATM malfunctioned on you. Electronic funds transfers are governed by Regulation E. As a financial institution, U.S. Bank is required to respond to Reg. E claims within 10 business days of receiving notification from the customer. Claim investigations may take up to 45 calendar days in some cases. When an investigation has not been closed within 10 business days, provisional credit of the disputed amount is applied on the 11th business day. I hope that helps explain our process. If you'd like to discuss this any further, please send us an email with your phone number to [email protected], including reference number 8168. One of our Ambassadors will call you in 2 business day. Thank you and we look forward to speaking with you. ^Larisa

amanda bates

Very sad by the way my daughter was treated by the branch manager Tony and lady working in drive thu Paula. All she wanted to do was deposit cash. And they treated her like she was stealing money. So sad.. we have always loved US Bank till this happenedThank you for taking time to review our Lake Geneva Branch, Amanda. We never want a customer to feel this way during a visit. We would like to speak with your daughter further about the interaction and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 3648, and one of us will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan