U.S. Bank Branch

Amanda Monroy

Worst bank ever bought a house in Texas, they wouldn’t wire the money, mind you there are no us banks in Texas! I almost lost my dream home because this branch didn’t want me to be an exception especially with this covid going on! Not only did my title company but my Realitor everyone was trying to help me. WORST BANK EVERWhat you’ve mentioned here is very concerning, Amanda. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 6431. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

Amanda Monroy

Worst bank ever bought a house in Texas, they wouldn’t wire the money, mind you there are no us banks in Texas! I almost lost my dream home because this branch didn’t want me to be an exception especially with this covid going on! Not only did my title company but my Realitor everyone was trying to help me. WORST BANK EVER

Dalya Willingham

Due to the stay in place order I’ve selected to have an appointment by phone. I was originally scheduled to have one on 3/31/2020 at 11:30am. I patiently waited for Lizbeth Santillan to give me a call. 11:45 came still no call. She never attempted to call and I couldn’t get through to the bank. I then thought maybe she forgot. Stupidly I scheduled another phone appointment for today 4/3/2020 at 10:00am. Again, with the same banker no call. I continued to receive emails and texts messages reminding about my scheduled appointments and the banker never called. If you guys are not doing any phone appointments don’t make that an option. Being disappointed twice just gave me a reason to take my business somewhere else.

Dalya Willingham

Due to the stay in place order I’ve selected to have an appointment by phone. I was originally scheduled to have one on 3/31/2020 at 11:30am. I patiently waited for Lizbeth Santillan to give me a call. 11:45 came still no call. She never attempted to call and I couldn’t get through to the bank. I then thought maybe she forgot. Stupidly I scheduled another phone appointment for today 4/3/2020 at 10:00am. Again, with the same banker no call. I continued to receive emails and texts messages reminding about my scheduled appointments and the banker never called. If you guys are not doing any phone appointments don’t make that an option. Being disappointed twice just gave me a reason to take my business somewhere else.