U.S. Bank Branch

Jenna

We have had 2 loans through US Bank. After our first loan we said we would never use them again due to horrible customer service. Then Covid hit and they were the only bank who could process our home loan so in order to move forward we …Good morning Jenna. I am sorry to hear this was your experience. We never want customers to feel that we’ve wasted their time. We’d like to hear more about your interactions. Please send us an email to [email protected] detailing the experience you had. In your email, include your phone number and reference number 8469. We'll give you a call within two business days. Look forward to hearing from you. ^Heather

Max Anderson

Keeping a customer waiting unnecessarily while you chat is not good customer serviceWe’re so sorry to hear this was your experience, Max. Our goal is to always provide exceptional service to ensure we please every person that comes in for service. It sounds like we’ve failed you here. If you'd like to discuss your experience in more detail, please send us an email with your phone number to [email protected], including reference number 7005. One of our Ambassadors will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa

Max Anderson

Keeping a customer waiting unnecessarily while you chat is not good customer service

Leigh Reynolds Mueller

I love this little branch bank. All of the employees are so friendly. They have coffee for their customers and treat each customer as if they were big money depositors, which in my case is definitely not true!