U.S. Bank Branch

Jens Arendttorp

I have on many occasions over the years used this banks atm without problems; this am the ATM ate my card; there was/is nothing wrong with the card; I contacted the issuing bank right away ; they assured me there are no problems with the card. At 9:30 am sharp I went into the bank and asked them to retrieve my card from the machine; ( it has been done before a long time ago) they refused ; telling me it was destroyed and they can't do it/wont ! So since I know they were lying I asked them to bring me the pieces; this was also refused; I called a central Us bank customer service who tells me the ATM is serviced by an independent co , which I know the stand alone ATM s are. These people lie through their teeth ! i had an acct with this bank previously but gave it up for this very same reason. I am only too sorry I ever used them again for any reason. As far as I am concerned US Bank just engaged in theft from me. I am going to try and file a police report. It may not do any good, or for that matter be possible. However it's worth a try. DO NOT USE this US Bank ! To add insult to injury the response from US Bank further amplifies the lies , sorry attitude & service . They clearly had the card.( despite telling me different) It would have taken a minute to call my Danish Bank using the 800 # on the back of the card and speak to the representative and verify there are NO ISSUES with the card. Now it will take 6-8 weeks, if I'm lucky to get another one shipped by DHL; & it will cost ~ 100$. I am told The rockaway Beach US Branch routinely will have the decency to call people who have inadvertently lost their card in the ATM. If you are a tourist visiting Manzanita from abroad, need travel cash & this US Bank takes and keeps your card for no reason. Be prepared to cut your vacation/visit to Manzanita & Oregon short. Expect NO courtesy. Clearly Manzanita businesses that rely upon visitors from near and far are not well served with this banks attitude; just imagine a tourist wanting to use their card to book a room and not be able to because of the attitude; NOT the lack of ability of this local branch In response to the US bank response : What person walks into the bank to reclaim a stolen card ? Not to mention I have now also been called a thief ! Finally , at the moment my 96 year old mother is having some serious health problems. Now I have to wait 6-8 weeks for another card so I can secure airfare. Thanks a lot US Bank mgr/owner. ! I will not ever forgive or forget your treatment of me. I shall continue to monitor you!