Clackamas Federal Credit Union

Kristine Griffin

I originally joined this FCU to support local businesses and families. Since joining in December 2021, we've never experienced good customer service. The lady who helped us open our account was friendly, open, and honest, and helpful. That was the last time we saw any of that. We were supposed to have overdraft protection from day 1, but when we had a bill try to come through (that we forgot about, tbh), there wasn't enough to cover it, so instead of paying it and charging the overdraft fee, they simply charged the overdraft fee. They've done this on more than one occasion. And they told us that it's at their discretion whether it gets paid or not. I don't think that's right. If we have overdraft protection, you should push it through and charge the fee. Not only that, but we were treated like criminals any time we went inside to make a withdrawal. No matter the and amount, they gave us odd looks, said things like "let me check something real quick" or "umm, hang on just a minute" and left the counter to go talk to a supervisor. Needless to say, as soon as we can get all of our deposits switched over to our new bank, we'll be closing our accounts. The only reason I'm giving them 2 stars instead of 1 is because of the first lady we talked to, and ease of access (5 minutes from home).

John Warzynski

Credit Unions are much more people friendly than banks as they are not profit oriented and try to be helpful to the customer. Clackamas fed is good example of wonderful customer service experience. And now that they have decreased the advertising on the mobile app they are even better.

Nancy Despain

I am shocked at the lack of service at this bank these days. It used to be top notch. Not so much anymore. I lost my debit card and had to call to cancel the card. Unreal how rude the person was.

Katee V

Vicki, at this awesome bank, helped me refinance my car a couple weeks ago and It's been difficult dealing with my CURRENT lender, auto acceptance. I've had to call into Clackamas credit union multiple times (due to auto acceptance being a horrible buisness and being extremely rude to me) and spoke with Vicki and Kersi (prob botched her name I'm sorry) and they have both been so helpful and so kind to me. I've only been with this bank a couple weeks now but they have won me over just with their kindness alone. They take their jobs seriously and have gone above what is expected from a lender. I will recommend this bank to everyone!