Pacific Dermatology Institute

Heather Marcum

I’m extremely frustrated and this place has very poor service. When I called for an appointment I asked for the location at Redlands Ford. I arrived at my appointment time and signed in. While I was sitting the two receptionist were leaving looking to go to lunch and said my appointment was for Terracina. I tried calling while on hold to let them know I would be late. While I was waiting the receptionist called me so I switched lines and she said my appointment is today. I explained to her I’m on my way it says 8 minutes I will be there and she said that puts me over the 10 minute time and I would need to reschedule. Funny I can’t be late but this place has had me and my mother in the past wait past 40 minutes. Also from the complaints on the wait time I’m not the only one to experience this. Not a great experience for someone. I will see at my appointment newly rescheduled appointment and see if they have me waiting after my appointment time. Why on earth will they book me at a different location than requested in the first place. I’ve only been to Ford and have requested Ford. Tone and kindness receptionist goes a long way with people.

Cherina Rodriguez

This place is so under staffed! The wait is a hour or longer. I originally had an appointment 2 months ago and they cancelled it on me, now I’m here for the appointment they rescheduled and I’ve been waiting going on a hour! Waiting room is full of people, they definitely need more help at this office!

Eilene Hughes

Entire staff was outstanding, patient, helpful. I needed help walking and they were so understanding & patient. Dr. Mudge was incredible. He was very professional and worked quickly. I wont hesitate to recommend Pacific Dermatology in the future.

Robert Hamilton

Great experience with Jessica St. Jewels. She greeted me with a smile and a cheery, "Hello", as she entered the examination room. Her examination of the areas of concern on my skin was thorough and complete and the freezing of suspicious spots was as gentle as possible. I'm very impressed with her level of competency and recommend her to anyone in need of a skin examination or treatment of suspicious areas.