Citydog! Club

Keenan Kunst

I spent a significant amount to board my dog while I fulfilled my military obligations at a base across the country. While my dog was there he got sick and stopped eating. We requested we be called if he continued not to eat and they did not at all, despite his continued lack of eating. I can forgive these as things that happen in kennels. But, the icing on the cake is that when my wife picked him up, they had lost his collar and leash. My wife requested they call if they find it. A few days later, she calls--it goes unanswered so she left a voicemail. She did this every few days and they ignored her call every single time and have yet to call back. This utter lack of communication reeks of dishonesty and I feel it likely extends to other parts of their business as well. It's a fine facility but the staff is not transparent and wholly unresponsive in any way.

james atwood

While it seems there are capable handlers here, we haven’t seen them recently and those they do have working do not seem to have a good grasp of how to deal with dogs. This place is little more than a holding cell which seems to work for the 9-5 types on weekdays, when we have seen capable people working.

Andrew Evans

I made a reservation for a meet and greet. I drove 45 minutes for my reservation. When I got there they said my reservation was canceled due to me selecting that my dog is not altered. I didn’t know altered meant fixed. I let them know I didn’t receive any call, text or email that my appointment was canceled, but my dog is fixed and I had the paperwork to show. The front desk person came back and said they still couldn’t see him because they are full. I asked to speak with the person she kept going back to speak with. That person then came out. I shared everything that happened. No apology, no accountability, no customer service, no offer to sort things out in whatever way possible. She said they are full and I need to schedule an appointment in the future. That’s it! No offer to even help reschedule. I do not recommend you bring your loved ones here. The staff does not care.

Trista Graziano

Very clean, very friendly and knowledgeable staff. They know how to customize the experience based on a dog's temperament and comfort level. They were able to give me a socially distanced tour of the facility. Made me feel very comfortable and secure boarding my dog here! I know he will be well loved while I'm on vacation.