westdrift Manhattan Beach, Autograph Collection

Emanuel Eni

quite bad front desk service. the hotel is nice and the rooms are big and modern. but the daytime front desk staff... talk about booted people. I barely got a hello. from 3 people 1 was checking in peopel while the other two were chatting and sitting on the phone. no acknowledgement of my status (and appreciation for being a loyal customer), no water, no late checkout offered (although entitled to), no acknowledgement and apologies for not being able to offer any upgrades. after checkin I have asked for a room change further away from the airport and from the noisy AC unit that was just in front of my window and I got a very rude: no rooms available. night staff was very supportive and they promptly acted when some guests were too loud in the middle of the night. breakfast was great, but a bit understaffed so you had to wait to be seated. if they would solve the front desk and would give the girls some customer interaction training it could get the 5 stars it deserves. I'm going back in 3 weeks and hopefully the front desk would be better staffed.

Odette Cook

Good location, hidden but close to a lot of things. We got a room with a balcony and view on the 5th floor but a bit blocked by trees so get a higher floor than the 5th. The beds were a no go, very hard but the room is decently spacious. It's a standard hotel with a great ambiance outside the rooms. I would stay there again but a higher floor. No robes were provided as stated but covid protocol i guess.

Ryan Herbert

The hotel is expensive (especially if you're not using the golf course), but if you can get it at the per diem rate, it's a steal. If you have sufficient Marriott status, you can forgo your 1,000 bonus points to get a free breakfast every morning for you and one other person, which is a great exchange. You can choose pancakes; an American-style breakfast with eggs, hash browns, bacon/sausage, and toast; or a parfait.

Nicole Miller

We flew into LAX on a later flight and arrived to the hotel around 8pm. We used points to stay at Westdrift and was pleasantly surprised. The service was impeccable. I was traveling with three young children and the staff could not have been more helpful, warm and caring. They joked with myself and my children and we had a lot of fun. The hotel was nicely furnished and clean. We will stay again at this location!