Factory Direct Appliance

Dacarpenter Sawenlogs

Terrible, I do kitchens n baths remodel for a living, not the cheap ones either..... Allways the same service, down right embarrassing, client ordered appliances one yr ago an they struggle to get everything in, they did not have a problem taking these folks money, but want to strongarm an bully the homeowner, telling her she has to have it all delivered or nothing at all.....above range not everything else......poor customer service.....wish they could do better.....

Kayla Webster

Factory Direct is a great inexpensive place to shop. Good variety of appliances. Though they could work on their customer service. I felt that I was more of an inconvenience then a customer. Especially when trying to set the time for delivery.

Greg Wells

Great experience in every way. They compared prices on each of four appliances and matched if not already lower. Install was perfection. So glad I bought from them.

Trevor Bausch

Not one to leave many reviews, but it's not hard to have some decent customer service skills. Like several other reviews, be sure to present yourself in a fashion that looks as if you have the money to buy at the top end. Went in to look at buying an entire set of kitchen appliances and got the cold shoulder. Worked with one gal who said she would write up a cost sheet for us and never heard back from her. Went back in to the store and talked with the manager who was also going to put together a cost sheet, but never got anything from him either. The third time i had to make a trip in i finally got a gentleman that wanted my business and worked hard for me. (unfortunately he is no longer working at Factory Direct). We received our appliances and needed some additional trim kits and was going to have them come out and install. Thankfully the gentleman that helped us was still around and got us set up. Due to construction falling behind we weren't able to install on the regularly scheduled date. When i called back to get this rescheduled i found that the gentleman that had helped us was no longer there. I then was transferred to the manager.... same story different day. Asked to have him call me back and got no response. Had to call in a second time and left another voicemail. This time he had another gal call me back. Own you management position and do the right thing. Again, customer service isn't hard. Very disappointed in the management and customer service of this store. A couple days later: I did get a call back from the manager of the store and he apologized. I do appreciate him calling and owning up to how poorly the transactions had been handled. Hopefully in the future situations like this don't fall through the cracks for others.