PetSmart

Ashley Gedz

I was with my sister at the Lakewood, NY PetSmart yesterday and we witnessed horrible customer service. We were just leaving the checkout, when a young woman came in asking for help. She was frantic and obviously distraught. Her dog had accidentally locked itself in the car and her phone was in there with it. She lives an hour away and it was almost 90 degrees out. The workers she asked for help, were not helpful at all. They wouldn't let her use the phone and, I'm assuming he was a manager, actually told her the police wouldn't help. He told her to break her window. It seemed like she was an inconvenience to him and he did as little as possible to resolve the situation. How can he work for a pet store and not know what to do in an emergency involving animals? He obviously needs more training and a lot more empathy. I really hate to think that it was a race issue also. My sister ended up calling the police and they sent someone right away. We're so glad that we were there to do the employee's job. Shame on them. I hope that poor dog is alright.

Cheyene Childs

Wish they had more of a selection of natural flea and tick collars but still a great store

Nathaniel Heath

This PetSmart is fairly small and has few actual pets available most of the time. It does have some fish, turtles, snakes, and lizards.

Tani Morris

We walked in and found sales on winter jackets and had help from the staff while trying on clothes for next winter!!! These are two out of three jackets we got. I've been going for crickets for a couple of weeks and they are always nice and friendly. I do wish they were a little larger, like the one I had in Ohio, but I am happy to have this once close.