Big Top Rentals

Hannah Kidwell

I called last week to ask about renting chairs. The guy that answered the phone should probably not be allowed to talk to customers. I try to be super nice to any customer service representative I have to do business with because I used to work in customer service myself and I know how awful the general public can be. This dude was rude and confrontational as soon as he picked up the phone. Any question I asked was met with a condescending answer. I was eventually told to call back on monday and talk to Susan. I did that, and she told me she would call me back to let me know if they were allowing pick ups this Friday. I left my name and number with susan, and I never received a call back. So I called later that day just to touch base. The previous man answered the phone, basically scolded me for calling, and got extra snippy with my when I told him susan didn't call me back. I ended up having to talk to this grown man like he was child having a tantrum. I was told to call back this morning, I did and no one answered. So I called Trusty Tables instead, set up a time for delivery and paid for it all in 5 minutes. Plus the girl answering phones there is super sweet and personable. All in all, maybe you guys should try to find someone else to speak to your customers, and get back to people in a timely fashion. I'm super patient when it comes to this stuff, but this was wild.

Alex Milanes

A Tent rental business, that stop taking tent rentals reservations, is not a well organized business. I will take my business somewhere else.