ALEX AND ANI

Ryan Boyd

Did not receive an order update when I placed my order, although I was charged. The last order I placed I received an update. Instead they sent me a message, stating, did you forget something? Saying that I forgot to complete my order. I spent a long time on the phone with customer service, on hold for more than 3 hours. At the end of the 3 hours I finally got my shipping update after days and days of waiting. Very upset, The message on there customer service line kept saying your time is very important to us, I honestly do not believe that.

Tyasia Webb

The worst customer service I have ever experienced calling into to the call center speaking with Heather she could careless about my issue. Still don’t have the Christmas gifts that were purchased well before Christmas and being told I can’t request a refund until the received the product back. I wish I could give zero stars. NEVER Ordering from them again. Complaint filed with BBB

Minding Mine

ABSOLUTELY HORRIBLE EXPERIENCE. I have bought Alex and Ani from retail stores, and after receiving numerous emails, I finally placed an online order. I WILL NEVER DO THIS AGAIN. My order was placed almost a month ago, and I still do not have my order. I have emailed, and called numerous times only to be given one excuse or another. As much as my daughters and I enjoy their products, if we don't see what we like in a retail store, then we won't buy it.

Tennille Bond-Clark

Love my bangles & their wide selection of bangles