Icecreamwala Dermatology

heather keyser

My daughter was referred to Icecreamwala Dermatology for a skin check and I took her there for her appointment today. We both found all members of the staff to be polite, accommodating and professional, and the physical space is lovely, bright and extremely clean.

Meghan

I ended up cancelling my follow up for all that went wrong. Dr. Icecreamwala spent about 4-5 min in the room with me (her medical student was great and did most of the work) and sent 2 prescriptions. One I was able to pick up right away, the other took a month of me going back and forth with the office and my own insurance. I was never able to get the prescription, when I escalated it to the office manager, Dr. Icecreamwala sent a generic antibiotic cream that never worked (she initially prescribed something completely different, not an antibiotic). I had a 2 month follow up scheduled, but cancelled given it took over 1 month just to get a replacement med that didn't work. Plus the 150$+ charge outside of my copay that was charged after the visit made me cancel as well. Only good thing was that facilities were nice and clean, and some of the office staff and medical students were really friendly.

Tanya S

Hands down Dr. Icecreamwala is one of the worst dermatologists I've seen. Aside from being impersonal, she spent a total of 5 minutes during my first patient appointment for facial acne and did not ask questions about what I've used in the past and what has/ has not worked. She did not conduct a thorough examination, and gave no recommendation aside from using Benzoyl Peroxide wash (which has not worked for me in the past). She and her P.A. were highly unprofessional. I do not recommend her, and was honestly so disappointed with how sloppy she was. Pros: Office is nice. Staff is friendly.

K R

Reception is very nice, office is clean and comfortable. There’s a pay lot across the street, which is nice in a crowded neighborhood. In terms of treatments: the microneedling/ PRP was ... fine. I purchased a 3 session pack, knowing that results take time. It’s been almost 3 months since my last session. There’s been some moderate improvement in some places but slight discoloration in others. There were a couple of sticking points: (1) I don't feel like the initial consultation addressed my *personal* skin issues. I had mentioned microneedling and the practicioner jumped on that. It didn't seem like I was talking to a professional who advised me on my skin tone or set out a comprehensive plan to improve my distinct issues. (2) I chose this office because I wanted a woman of color who has experience with melanated skin. But Dr. Icecreamwala never showed in person. I get that she has several offices, but I didn’t see any women of color on staff. (3) Overall, everyone seemed rushed. I had to ask THREE separate times for pre/post-care instructions. I got conflicting answers to my questions on different days. I couldn't reach anyone between treatments. There was no way to follow up. It felt like a drive-through experience. Ultimately, they did a competent job. Not a bad office. But I'm looking for a second opinion and better experience elsewhere.