Jackson Hewitt Tax Service

Category: Tax preparation

Address: 610 San Pablo Ave Suite B, Pinole, CA 94564, USA

Phone: +15105500077

Opening hours

Sunday: Closed

Monday: Closed

Tuesday: Closed

Wednesday: 12–5PM

Thursday: 12–5PM

Friday: Closed

Saturday: Closed

Reviews

Marie Brush

Apr 14, 2022

Felt very confident in how my taxes were filed. Everything was explained and it was a very positive experience.

Liz Black

Mar 30, 2022

I filed my taxes on March 18th but I have never received confirmation from the IRS that my taxes were accepted by the IRS which I always get within 24 hours. Every time I check on the status of my taxes I get an error saying either my SSN is wrong or my refund amount is wrong. My state taxes haven’t been received either. I called several times and always get voicemail but no one returned my calls. Please tell me where are my taxes and if they have been accepted by the IRS.

Tamika mccoulgh

Feb 9, 2022

Remy is the best I've been coming to Jackson Hewitt for awhile and will continue to come. Great Customer service.

KweeNz Lyfe

Jan 20, 2022

Ms.Remy was very nice and helpful with me when she did my taxes! I will definitely make sure to refer my friends to Jackson Hewitt! She made sure I got the max amount as well! I’m so thankful! So glad I came to her instead of going elsewhere! God sent us right her way!

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Questions & Answers

Are there ways to file my taxes with Jackson Hewitt that involve limited in-person contact?

Jackson Hewitt Tax Service | Aug 31, 2021
Jackson Hewitt Tax Service | Aug 31, 2021

Yes, Jackson Hewitt offers multiple ways to file taxes for every comfort level. In addition to in-person appointments at Jackson Hewitt offices, you also have the option for limited contact drop-off (where you drop off your documents at an office and go), file with no contact via Tax Pro From Home, or file on your own via Jackson Hewitt Online.

Is it safe to meet with a Tax Pro in person?

Jackson Hewitt Tax Service | Aug 31, 2021
Jackson Hewitt Tax Service | Aug 31, 2021

Jackson Hewitt offices and their staff are committed to keeping you safe. Tax Pros and other office staff are required to wear face coverings, our offices adhere to social distancing protocols, and offices are cleaned and disinfected daily. For those who wish to have minimal face-to-face contact, limited-contact drop-off filing options are available .

Do Jackson Hewitt offices follow the CDC safety guidelines?

Jackson Hewitt Tax Service | Aug 31, 2021
Jackson Hewitt Tax Service | Aug 31, 2021

Yes. Jackson Hewitt offices are following all safety guidelines provided by local, state, and federal authorities, including the CDC.

How do I get a copy of a tax return I filed through Jackson Hewitt?

Jackson Hewitt Tax Service | Aug 31, 2020
Jackson Hewitt Tax Service | Aug 31, 2021

If you have a MyJH account, you can log-in and view your filed tax return. If you don’t have a MyJH account, you can reach out to your local office to see if they have a copy available. If you need a copy of your return from the IRS, you can request a photocopy or a computer transcript. Photocopies and transcripts are free from the IRS. If you need an actual copy, complete IRS Form 4506 and pay a $50 fee for your filed tax return and Form W-2.

Can you help me get copy of my W-2?

Jackson Hewitt Tax Service | Aug 31, 2020
Jackson Hewitt Tax Service | Aug 31, 2021

To get a copy of your Form W-2 or Form 1099, first contact your employer or financial institution. If we used your W-2 to prepare your tax return, you can log into your MyJH account and view your filed tax return including your W-2. If you don’t have a MyJH account, contact your local office to see if they have a copy of your W2 available. You can download Form 4506 at www.irs.gov to request a copy of the return you filed with the IRS.

Where is my refund? I filed with Jackson Hewitt a while ago but my refund hasn’t arrived. How do I find out the status of my refund?

Jackson Hewitt Tax Service | Aug 31, 2020
Jackson Hewitt Tax Service | Aug 31, 2021

We appreciate your business! For security reasons, Jackson Hewitt offices do not have the ability to check the status of your refund with the IRS. Please visit https://www.irs.gov/refunds with your Social Security Number or ITIN, filing status and your exact refund amount to check the status of your current year refund. You can also call 1 (800) 829 - 4477 and use the refund status option offered on the TeleTax system.

What documents do I need in order for you to prepare my tax return?

Jackson Hewitt Tax Service | Aug 31, 2020
Jackson Hewitt Tax Service | Aug 31, 2021

Your life situation plays a big part in determining the documents needed for your tax appointment. Married? Have kids? Own a business? Besides your Form W-2 or Form 1099 income statements, this tool can help you determine other documents you may need to bring- https://www.jacksonhewitt.com/file-taxes-options-products/free-document-checklist/

How can I become a Jackson Hewitt Tax Pro?

Jackson Hewitt Tax Service | Aug 31, 2020
Jackson Hewitt Tax Service | Aug 31, 2021

Training is key to becoming a Jackson Hewitt Tax Pro. Our tax courses are offered at various Jackson Hewitt locations throughout the country. To get details on the Jackson Hewitt tax course most convenient to you, please complete the following form - https://www.jacksonhewitt.com/tax-preparation-classes. One of our Jackson Hewitt offices will be in contact with you.

How do I get a customer service issue resolved?

Jackson Hewitt Tax Service | Aug 31, 2020
Jackson Hewitt Tax Service | Aug 31, 2021

We apologize if your experience with Jackson Hewitt did not meet your expectations. Please call our Customer Service line at 1 (800) 234 - 1040. A live agent will assist you in filing a formal customer service case. A local Client Care Manager should contact you within 24 hours.

How do I file an amended return?

Jackson Hewitt Tax Service | Aug 31, 2020
Jackson Hewitt Tax Service | Aug 31, 2021

Jackson Hewitt Tax Pro can assist you with the IRS amendment process. Call your nearest Jackson Hewitt office for details. We can help correct any errors or omissions on your original return, and in some cases, even change your filing status.

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