Sonic Drive-In

Samantha Varner

Second time I’ve been to this location in the last month and both times horrible service. Today, I waited at the stall for a few min after pushing the button, ready to order only for them to tell me I need to go through drive-thru to order. So I sit in the drive-thru for at least 30 min because they are only taking orders at the actual window, not the speaker. The lady that finally took our order had the worst attitude and was acting like she was absolutely annoyed at anyone taking an order. When I started ordering a shake she cut me off,”No Ice cream.” Just like that. If I had waited in line for 30 min only for them to tell me they weren’t serving ice cream and it was the only thing I was getting, I would be LIVID. They should have cones or a sign blocking off the stalls and then have a sign on the menu stating what they don’t have so people aren’t wasting their time. Awful, awful service.

Krystle Rogers

This is the worst Sonic around. They have the worst customer service. Twice I have been and got an attitude the first time it was the lady telling me it would take 20 more mins to cook a chicken sandwich that I should order something else after I had been waiting 15 mins. Today I go at 8. Someone is in line ahead of me I see them getting their food and drink. The lady said sorry we just opened but we are cutting stuff up. I said ok… can I get a drink and she was like no we are closed. When I asked about the person that just got their food she said that’s different.

Mikel Phebus

I have never been more insulted in all my life. I ordered food through the app because I like the deals. I pulled up the one of the stalls and put the number in the app. I waited about 20 minutes while reading and glancing up occasionally to see the updated status on the stall board. I saw that my order disappeared and I pressed the button. I'm immediately yelled at but was unable to hear due to the hwy nearby. I pressed the stall button again and tried to explain what is happening by heard from the drive thru window that the stalls are closed. I was not aware of that and nothing was posted to inform anyone. I went through the drive thru and after waiting in line I received my food 30 minutes after ordering through app. It was shoved in my face and window was closed. I checked my food and drinks and the drink was wrong, and food was cold. I asked if they could fix the drink and one of the other drive through ladies started to help me. The original lady demanded the original drink and I asked if I could keep it since it was made wrong and I had been waiting 30 minutes. They told me no and then I had three woman yelling at me. One who looked like the manager started insulting my military uniform, cursing at me and saying multiple other things. At that point I asked if they could warm up my food or remake it. Was told to get refund through the app and to avoid other things I exchanged the drinks and left shaking and humiliated. Because they are a franchise store I could not get a refund but did call the corporate number. I'M NEVER GOING BACK TO THAT SONIC!

Hunter Mayo

The takeaway here is this: I'm hungry, but can't stop vomiting because I ate at this location. Until today, I haven't eaten at this location, but eat Sonic once or twice a week. Upon returning to work sweat poured down my body within 30 minutes of eating a hotdogs, tots, and a limeade. For roughly the past 5 hours I have experienced some of the most violent food poisoning of my life. My body wouldn't stop at just purging the food I ate, and the bile that came up has left my throat raw. I tried calling about this problem to let them know something is terribly wrong, but both attempts yielded no answer. Their voice-mail inbox is full. Edit: I could've bought myself a steak at Ruth's Chris with the amount of money I lost between the $8 and missing work.